ROUND 1

Techs

100

When does auto pay with a bank acct draft?

On the due date

200

A BP will be automatically de-enrolled from auto pay after ____ failed drafting attempts in a rolling 12 month period or by request.

2

300

when does auto pay with a card draft?

5 days after the billing date as long 

400

How many days are the T&C good for?

7

500

What is the $2 charge I see on my acct ? I just set up auto pay with my card yesterday.

• A pending transaction charge of $2.00 may appear that is reversed within two billing days to verify the card.

Auto Pay

100

for a bill older than 24 months , what bpem can we send if a customer requests a copy of it

zc11

200

what letter can still be sent on an inactive acct from ad hoc correspondence

letter of credit

300

How can we resend a termination notice

by contacting cas 

400

what email address does our letters come from

[e-mail]

500

if consumption history is requested for multiple properites where can they fax that to

972 855 3354

Payments

100

What do we do if customer wants to pay with a U card

• Atmos Energy does not accept
• Advise the caller that they can go to Wal-Mart to pay their bill using their U-Card
• If the caller has any questions regarding their U-Card, direct them to the issuer of the card

200

Which states do we currently charge a late fee?

TN & KS

300

if a commercial acct wants to wire a payment where do they send their info to?

[e-mail]

400

What is our mailing address for payments?

Atmos Energy Corporation

PO Box 740353
Cincinnati, OH 45274-0353

500

We processed a payment in error. What bpem is sent to reverse/cancel it?

send zc40