Billing
When there is an exception made to accept less than MSP, the agent must _________.
What is have a supervisor document PLOG?
A Florida policyholder's son, who goes to technical college, would _____ for Good Student Discount.
What is not qualified?
When overriding force driver, you should ____ ____.
What is document plog?
In Florida, when deleting a vehicle you must _____.
What is advise of DMV and tag requirements?
Bodily injury pays for injuries the policy holder caused the other party as well as ______.
What is legal defense?
You must advise of change to payment plan when ____________.
What is disconnecting RPM while on TMPP?
The two questions that must be asked to apply DDC.
What is date completed and if court mandated?
When a policyholders son/daughter has joined the military they will be updated to ____ without documentation regardless of age or activity.
What is cancelled?
When both the driver and their vehicle are removed, this is how you review usage.
What is no handling unless prompted by the customer/no discussion?
The policyholder has a physical damage question or request, you're going to ___________.
What is advise and ask ERS and RR?
This will change during the 15 day window on an expiration notice.
What is MSP?
The reasons why the seatbelt discount can be removed.
What is a seatbelt conviction or not wearing seatbelt during accident?
A driver on the policy has to be 24 years old or less and more than 100 miles away from home without a vehicle to be listed as ____.
What is away at school?
The policyholder carries a fire extinguisher in his vehicle. This is known as _________ _________ ____.
What is unacceptable business use?
When a customer wants to add physical damage coverage, you should ________.
What is probe for vehicle damage?
Payment can be accepted from anyone for the policy but you must ___________.
What is verify the name of the policyholder
The age of drivers that are eligible for accident forgiveness is ____ __ _____.
What is 21 or older?
In Florida, ______ and ______ are only asked for the Name insured and Co insured in regards to rating information.
What is education and occupation?
When the PH advises that the assumptions are incorrect, you must _______.
What is edit the assumptions?
You must advise the customer of consequences including license suspension/fines or penalties, paying for injured parties injuries, SR-22/CFR when removing ________.
What is Bodily Injury?
A caller making a payment must be an ________ on the account they are processing the payment from.
What is an authorized user?
The benefit of free accident forgiveness is ___ _____ __ ______.
What is the first surchargeable accident will be waived?
When adding a youthful driver with a learner's permit and we provide a quote for when the driver has a driver's license, we must make it clear that ______.
What is there were assumptions used?
You must verify year/make/model, make sure no BI/UM changes were made, verify H/E deductibles, and update any missing vehicle information when __________.
What is applying a saved quote?
When eSign is not available, the insurance counselor must _________ and ___________.
What is bind coverage stacked and matched and advise will backdate if we receive the M9 form back within 15 days?