SER
SER needs to be approved on or after this date to be assisted in the 2025 Grant Year
What is October 1, 2024
When is it appropriate to case note a file
What is at every contact
Number of days per week the ESP is available
What are 6
Percentage participant has to be at or below to get assistance
What is 25%
Number of face cords in one cord
What is 3
Question that should be asked by Call Center when someone says they have a copay
What is "what utility is the copay for" or "What are the dates on the SER"
All participants should receive this as their first contact
What is a phone call
Latest day of the week the ESP open
What is Wednesday
Documentation needed by the propane company to fill an order
What is the commitment form
Number of Days participant has to be down to in order for us to assist
What is 14
3 Ways a participant can send us their SER
Time frame for a participant to be contacted
What is 24-48 hours
Number of applications that can be submitted per day
What is 85
Person responsible for a delivery if the tank is over 25%
What is the participant
Max amount of wood pellets we can order at a time
What is 2 Tons
This document can be filled out to bypass a SER copay
What is the APP Waiver
Number of attempts made to contact a participant by a coach
What are 2
Other than Sunday when is the ESP closed
What is all holidays that TrueNorth is closed
Documentation needed for vendor payments to pay for propane
What is an invoice
Average consumption of wood pellets per day during cold weather
What is 3 bags
Copay Reason that we are unable to assist with
What is pro-rated
Four criteria for a participant to be considered an emergency case
What are elderly/minor children, utility is disconnected/less than 10% deliverables or 4 days wood and pellets, Approved SER, No back up plan
Time the ESP opens on Saturday
What is 9am
Maximum amount of propane we can order
What is 500 gallons
Max number of face cords we can order at a time
What is 12