Call or Handle?
A resident is crying but not suicidal. What do you do first?
Listen, support, assess, consult pro-staff if needed.
Are RAs expected to resolve crises alone?
No
Should RAs debate policy during enforcement?
No
Who resets breaker boxes?
RAs can once after which coordinator should be notified.
Who is responsible for student behavior?
Student
Which alcohol situations require escalation?
Non-compliance, volume, safety concerns.
What should happen after calling 911?
Contact professional staff.
What if a student refuses to provide ID?
Contact University Police.
What if an elevator stalls?
Contact pro staff and follow protocol.
Why avoid promises during incidents?
Outcomes are not RA-determined.
Why escalate when parents are involved?
Professional staff handle parent communication.
Why avoid sharing details during crises?
Privacy and accuracy.
Why remain calm during non-compliance?
To prevent escalation.
Why implement fire watches?
Safety systems are compromised.
What ethical principles guides decisions?
Safety and fairness.
What if a situation feels minor but involves drugs?
Call professional staff.
What overrides confidentiality?
Safety
When does enforcement become safety-focused?
When risk or non-compliance occurs.
Daily Double
RA role during fire watch?
Monitor and report hazards.
Why escalate bias incidents?
Community safety and equity impact.
What is the risk of under-escalation?
Student harm and RA accountability issues.
Why treat emotional distress seriously?
It can escalate to life-threatening situations.
What undermines RA authority most often?
Inconsistency
Why is delaying emergency response dangerous?
Increases risk to life.
What is the long-term impact of ethical responses?
Trust and community integrity.