We would create a new account number for these reasons.
What is
- new customer to Grainger
- New account # for existing customer (same or new location)
- New account # due to change in ownership
100
The go-live date of the NEW Keepstock request form, which will replace the Qual Tool
What is 7/1
100
How you purchase supplies, how you manage inventory, helping you manage safety, helping you operate sustainability.
What is our Grainger CVP and all of its components?
100
You obtain the customers feedback on next steps to gain commitment.
Propose Phase
100
used to elevate growth opportunities that extend beyond pricing, expediting orders or billing or LSS integration.
What is the YES! Desk?
200
In order to submit a request to deactiviate an account you must verify this.
What is 18 consecutive months* of $0 sales
Note - The account will automatically be removed from the aligned territory(s) bi-annually (January/July) by Sales Operations.
200
Types of Keeptock we offer.
What is Scan, Mobile, Track, Secure, Onsite and Store
200
Help save time, money and space
What does Keepstock save our customers?
200
Plan, Qualify, Align, Propose, Close, Expand.
What are the phases of the Grainger Selling Process?
200
Regional Resource to be engaged for large opportunities - over $100,000 and/or 200 plus lines
Who is the CLM - Travis Roth?
300
A customer location is defined as out of business based on the following criteria:
What is
- Doors are shut and no employees remain
- All accounts associated to customer location must have two (2) consecutive months with zero sales.
Note:A customer is not considered out of business based on any of the following:
- Loss of contract
- Facility downsized or in process of closing
- Customer involved in bankruptcy process
- Change of ownership, name or property management
300
A Grainger professional at the customer’s site for a specified amount of time to assist with day-to-day activities.
What is Keepstock Onsite?
300
We can help customers meet their safety goals in the following ways
What is
■Reducing Injuries
■Ensuring Compliance
■Managing Risk
■Increasing Productivity
300
Verbal commitment, PO or contract secured
What is the Close Phase?
300
On average 17% is the lowest EE used to approve future proposal of this
What are the EE guidelines for pre-paid freight?
400
These projects are paid to our sellers through a sales goal adjustment.
How do you get credit for a Grainger Lighting Service order?
400
Customers call suppliers for frequent purchases and buy extra product to avoid the not finding the product when needed.
What are two steps in the purchasing pain chain?
400
Areas to help the customer better understand and realize the challenges associated with purchasing facilities supplies.
What is
•Start with purchasing less
•Purchase only what they need, when they need it
•Reduce their suppliers and improve the purchasing process
400
Decision maker or customer coach provided feedback about financial story- Grainger understands and can quantify benefits in customer's terms.
What is the Align Phase?
400
Seller should contact customer upon renewal of these
What is CSP pricing renewal?
500
Misaligned accounts
Diverted or misplaced sales invoiced to an incorrect account
Large return processed and seller did not get paid on the sale
Large order occurs after account is transitioned to a different seller
What are four sales adjustment scenarios?
500
OMS or Order Management system must be turned on
What must be turned on in order for a customer to connect Grainger.Com and Keepstock scans?
500
The goal of Inventory Management
What is to have the right products in the right place in the right quantities at the right time?
500
Feedback on resolution of any satisfaction issues.
What is the Expand Phase?
500
This department helps sellers with pricing, expedite orders and expedite billing