We need to get this information if the customer is self verified.
What is your first and last name?
100
A customer has $1000 in their checking account and have no other bank accounts with TCF. They live in Vegas and want to close their account. What does the customer need to do.
What is send in a notarized letter.
100
This fee is $3. Customers get charged this for getting cash at a Wells Fargo ATM.
What is the Non TCF ATM Fee
100
The system we use to check the status of a REG E claim.
What is The Reg E Claim Status Tool.
200
When setting a customer up for online banking, this is the most common error customers make.
What is not using dashes in their SSN.
200
A customer who has put their account number in the IVR but the pin number did not match what we have on file.
What is Not Self Verified.
200
The form that we fill out to change a 62+ Checking account to a TCF Free Checking account.
What is the Account maintenance form.
200
This fee applies to any card transaction conducted in or with a merchant located in a country other than the United States,
whether or not there is a currency conversion. It is 3% of the total transaction
What is the Visa International Fee.
200
A temporary credit issued to give TCF more time to research the claim.
What is a Provisional Credit?
300
After walking a customer through setting up online banking, you must also help them set this up.
What is Site Guard?
300
This is what you can do/provide once getting permission to speak with a 3rd party.
What is Information only.
300
This is an account where funds are deposited into for a specific period of time and earn a fixed rate of interest until the maturity date
What is Certificate of Deposit
300
$25 per transfer. This happens if the customer has a savings account linked to their checking account.
What is the Overdraft Protection Transfer Service Fee.
300
A claim that TCF is not going to investigate because it is under $50.
What is a Permanent Credit Claim?
400
Social Security Number, Pin Number, Full 10 digit account number.
What are the criteria for signing up for online banking.
400
This information can never be released to a customer over the phone.
What is the account or card number.
400
When a customer's bank account has money that is seized. An example of this is someone who owes back taxes.
What is Levy/Garnishment.
400
This is a $27 fee that gets charged on a Choice account when the customer writes a check out that gets returned due to NSF.
What is a Return Item Activity Fee.
400
This is the link in Portal that we click on to get to the paperwork that we fill out to submit a Reg E claim.
What is an EForm?
500
Before being able to use the Mobile app, you must do this first.
What is enroll your mobile device using by logging in to the website and going to the mobile tab.
500
The questions you may is are: Date and amount of last deposit or source of last deposit.
What are the secondary verification questions?
500
No matter what overdraft service election the customer chooses for this type of transaction, if it brings the account negative, it will get a fee.
What are Checks and ACH.
500
If a customer deposits or cashes a check against their account that gets returned to TCF Unpaid. The Fee is $20.
What is a Return Deposited Item Fee.
500
This how we dispute a missing branch deposit of $100 for a customer.