Should You Change/Fix This?
A nurse reports that when they open encounter in Family Medicine at 70 N Country Rd , the workspace only has inpatient tools.
Yes, this is a breakfix. Until fixed, this DEP likely cannot document or sign encounters properly.
You want to update when certain workspaces and activities appear for a user or department. Would you update the WFE or CER?
WFE - Workflow Engine Rule
You've gotten a question about Rover for Wound Care. Who should you talk to?
Jim B.
This feature can generate notes based on clinician/patient interactions during the visit.
Hey Epic w/ Ambient (also accept just Ambient)
What is the record that hold the overall structure of flowsheets, containing groups and rows?
Flowsheet Template (FLT)
Provider submits a ticket that the when they document a debridement using ProcDoc, an inaccurate charge is automatically dropping when they document procedures with a surface area above 20 cm.
Yes, this is a breakfix. The rules that support ProcDoc charging based on documentation within the SmartForm should be reviewed and updated.
You need to update an end user's credentials. Would you do this in the SER or EMP?
SER (Provider Record)
You're wanting more insight on the decisions made by the Results Routing group. Who should you talk to?
Russ K.
This feature can generate a draft response to patient portal messages.
Art - Augmented Response Technology
What record do you link SmartTexts to, to make them available to end users as a speed button?
Profile, typically Department Level LPR
Provider submits a ticket that the problem list is not display in order of severity
No, this is neither a breakfix or optimization request; Providers can use the wrench icon in the top right of the Problem List activity to order problem list by severity.
You need to update the required fields within an order. Would you update the OCC or EAP?
OCC (Order Composer Configuration)
You need to discuss changes to the AVS with an analyst - who would you talk to?
Paul S.
This feature can apply a label to patient portal messages, giving end users insight into it's contents with a glance.
Categorization
Ordered from 'large' to 'small', what are the three components that make up a navigator's basic structure
Template (LVN) > Topic (LVN) > Section (LVN)
A user requests that a specific order be added to the Well Child Check 9 - 12 months Smart Set/Express Lane.
No, the user is still able to complete their workflow by manually searching the order. This should be an optimization request.
You want to build a preference list for non-orderable records like diagnoses or reason for visits. Would you use the Preference List Editor or Preference List Composer?
Preference List Editor
You need to ask someone about an exisiting Form Filler record - who's your go-to?
Dorrick A.
This feature can apply a level of importance to a patient portal message, giving end users insight on how to prioritize their response to PMARs
Urgency
Each report is constructed by linking together one or more __________. These are reusable components that display information in a specific format.
Print Group Records (LPG)
We receive a ticket that a user can't close their encounter because they're receiving a hard stop when they attempt to sign. They're adamant it shouldn't be there.
It depends. We should always trust but verify. After investigating if it's determined this is not the intended workflow, we should begin fixing. However, if it's determined that the workflow is working as expected, we would not change close encounter requirements.
You want to update an OPA so that it triggers when a patient has a dianosis of anxiety, not depressions like it was previously configured. Would you make this change in a Base Record or Criteria Record?
Criteria Record - contains the specific logic or data that determines when the OPA should trigger.
You need to have additional context the decisions that were made in the Social Work space. Who would you talk to?
Cindy M.
This feature condenses a patient's recent visit notes into a short, citation-linked summary for clinicians
Outpatient Insights
When is a VCN used? What record do you link them to?
VCNs are linked to Navigator Section records. These are used to change the section's behavior or appearance for users by serving as a 'bridge' between the section and a record from another master file, such as a report, flowsheet, SmartForm, or activity link.