Should You Change/Fix This?
A nurse reports that when they open encounter in their Family Medicine department, the workspace only has inpatient tools.
Yes, this is a breakfix. Until fixed, this DEP likely cannot document or sign encounters properly. We need to figure out whether it is a localized issue or a department-level issue.
You want to update when certain workspaces and activities appear for a user or department. Would you update the WFE or CER?
WFE - Workflow Engine Rule
T/F Order Transmittal can be built in the same activity that CER rules are built in.
False.
This feature can generate notes based on clinician/patient interactions during the visit.
Epic Ambient - Chart with Art
What is the record that hold the overall structure of flowsheets, containing groups and rows?
Flowsheet Template (FLT)
Provider submits a ticket that the when they document a debridement using ProcDoc, an inaccurate charge is automatically dropping when they document procedures with a surface area above 20 cm.
Yes, this is a breakfix. The rules that support ProcDoc charging based on documentation within the SmartForm should be reviewed and updated.
You need to update an end user's clinical credentials. Would you do this in the SER or EMP?
SER (Provider Record)
T/F: Results Routing is configured at the order transmittal level.
False. There is a results routing scheme that is separate.
This feature can generate a draft response to patient portal messages.
In-Basket Art - Augmented Response Technology
What record do you link SmartTexts to, to make them available to end users as a speed button?
Profile, typically Department Level LPR
Provider submits a ticket that the problem list is not display in order of severity
No, this is neither a breakfix or optimization request; Providers can use the wrench icon in the top right of the Problem List activity to order problem list by severity.
You need to update the required fields within an order. Would you update the OCC or EAP?
OCC (Order Composer Configuration)
False. Ask the end user to pin the activity if it is an individual, one-off preference.
This feature measures wounds automatically.
Automated Wound Measurement
Ordered from 'large' to 'small', what are the three components that make up a navigator's basic structure
Template (LVN) > Topic (LVN) > Section (LVN)
A user requests that a specific order be added to the Well Child Check 9 - 12 months Smart Set/Express Lane.
No, the user is still able to complete their workflow by manually searching the order. This should be an optimization request.
You want to build a preference list for non-orderable records like diagnoses or reason for visits. Would you use the Preference List Editor or Preference List Composer?
Preference List Editor
True or False: Order Transmittal Rules and Workflow Engine rules use fundamentally different logic in their build.
False. WFE rules and OTX rules use the same logic. The same rules and guidelines around editing OTX apply to WFE rules too.
This feature can apply a level of importance to a patient portal message, giving end users insight on how to prioritize their response to PMARs
Urgency
Each report is constructed by linking together one or more __________. These are reusable components that display information in a specific format.
Print Group Records (LPG)
We receive a ticket that a user can't close their encounter because they're receiving a hard stop when they attempt to sign. They're adamant it shouldn't be there.
It depends. We should always trust but verify. After investigating if it's determined this is not the intended workflow, we should begin fixing. However, if it's determined that the workflow is working as expected, we would not change close encounter requirements.
You want to update an OPA so that it triggers when a patient has a dianosis of anxiety, not depressions like it was previously configured. Would you make this change in a Base Record or Criteria Record?
Criteria Record - contains the specific logic or data that determines when the OPA should trigger.
What is the process for making an Order Transmittal update to PRD.
Do not make edits to Order Transmittal unless you are working with someone who is Order Transmittal certified or you are certified yourself.
Make the change in EVERY lower environment and test it out before moving it to PRD. Test it in SUP. Use contacts.
This feature condenses a patient's recent visit notes into a short, citation-linked summary for clinicians
Outpatient Insights
When is a VCN used? What record do you link them to?
VCNs are linked to Navigator Section records. These are used to change the section's behavior or appearance for users by serving as a 'bridge' between the section and a record from another master file, such as a report, flowsheet, SmartForm, or activity link.