The ability of one individual to influence a group or another individual towards the achievement of goals
What is Leadership
100
Motivation technique that emphasizes participating in setting goals that are tangible, verifiable and measurable
What is MBO or Management by Objectives
100
Conflict based on interpersonal relationships
What is Relationship conflict
100
This theory views organizations as open systems in active exchange with their environments
What is Systems Theory
200
A senior employee who sponsors and supports a less experienced employee
What is mentor
200
Individuals who report unethical practices by their employer to outsiders
What is whistle-blowers
200
Programs that consist of personal attention, interest, approval and appreciation for a job well done.
What is Employee Recognition Programs or Recognition Programs
200
A situation in which each party to a conflict is willing to give up something.
What is Compromising
200
A set of principles and practices whose core ideas include understanding customer needs, doing things right the first time, and striving for continuous improvement
What is TQM or Total Quality Management
300
Leaders who guide their followers in the direction of established goals by clarifying role and task requirements. They offer either the promise of reqwar4d or the threat of disciplined.
What is Transactional Leader
300
Systems of beliefs that affect what an individual defines as right, good and fair
What is Values
300
In this theory, achievement, power, and affiliation are three important needs that help explain motivation
What is McClelland's Theory of Needs
300
The use of resolution and stimulation techniques to achieve the desired level of conflict
What is Conflict Management
300
An OD method designed to improve the effectiveness of a work group
What is Team Building
400
Theories that consider personal qualities and characteristics that differentiate leaders form non-leaders
What is Trait theories of leadership
400
A term used for decisions that are made to provide the greatest good for the greatest number
What is Utilitarianism
400
A group of employees who meet regularly to discuss their quality problems, investigate causes, recommend solutions and take corrective actions.
What is Quality Circle
400
Negotiation that seeks to divide up a fixed amount of resources; a win-lose situation
What is Distributive bargaining
400
An OD intervention designed to help individeuals understand how their behavior affects others.
What is Sensitivity Training
500
Theory that provides a set of rules to determine the form and amount of participative decision making in different situations
What is Leader - Participation Model
500
A personality characteristic indicating one's willingness to do whatever it takes to get one's own way.
What is Machiavellianism
500
Theory that realigns Maslow's need hierarchy to define three groups of core needs: existence, relatedness and growth.
What is ERG theory
500
A trusted third party who provides an informal communication link between the negotiators
What is Conciliator or mediator
500
This method alters jobs to imporve the fit between individual skills and the demands of the job