Business Units
This business unit manages the purchase of new and renewing licenses and are subject matter experts for their vendors.
What is Partners Licensing Group?
This is another name for the Plus screen. I would go here to search for an Ingram sku by the manufacturer part number.
What is the PNA screen?
I can lower this on a quote if my manager approves it, but I would never share this number with the reseller as it is confidential, internal information.
What is our margin?
Having empathy and letting the customer be heard are some best practices when in this situation.
What is Handling Difficult Customers?
This state is known as "The Lone Star" state.
What is Texas?
This business unit is also known as Tech Support.
What is Solution Design & Services?
This is the only type of order that generates an Ingram PO
What is a direct ship order?
I need at least these two pieces of information in the Customer Need of the quote, even better if I add the product description.
What is the Ingram sku/manufacturer number and quantity?
This is the name of the program Ingram is currently using to train sales associates on customer conversations.
What is Sales Gym?
It's ironic that this type of doctor invented cotton candy.
What is a dentist?
This business unit is responsible for mitigating bad debt.
What is Credit?
This is the process in which an order is started in IM360 and then transfers to Impulse. Our goal is to move the entire company to this process.
What is Quote to Order?
This is the name of the report I can pull to see open opportunities and quotes and reach out to partners for their status. It starts with a P.
What is a pipeline report?
Identifying your target audience, thinking about how you'd like to be remembered and how others perceive you are key components to creating this.
What is your personal brand?
This painter cut off his own ear.
Who is Van Gogh?
I would contact this business unit for help with an order that has not left the warehouse yet.
What is Transportation?
This is the name of an order that ships from an Ingram warehouse.
What is a drop ship?
This is where I can go in IM360 to see special pricing from vendor websites preloaded in our system.
What is Bid Visibility?
In Michelle Zanelotti's presentation we learned about Agency Ingram Micro, our in house group that manages branding and advertising, events, video production, and falls under this category of business that starts with an M.
What is Marketing?
He is on the $100 dollar bill.
Who is Benjamin Franklin?
This business unit focuses on protecting customers from cyber attacks.
What is the Security Business Unit?
This is the cost in IMpulse that we add our margin to to determine reseller price, and it's also the cost per product it would cost to replenish stock in our warehouses.
What is replacement cost?
This is the name of the process in which the system pulls key words from an email and generates a quote template for us in the interest of saving time creating a quote.
What is Instaquote?
Butterfly, Women's Forum, and Veteran's are just some of these groups we highly recommend joining.
What are ERG's or Employee Resource Groups?
This is the fastest land animal in the world.
What is the cheetah?