Memos
Topics are related to...
internal communication with employees.
What type of correspondece is a letter? Internal or external?
External
T or F? The audience of an e-mail is always internal.
False. It is both internal & external.
T or F. IM & TM are a secure form of communication.
False
Name the five most common routine correspondences?
Memo, letter, e-mail, instant message & text message
Typical length
1 page
Letterhead address, date, reader’s address, salutation, text, complimentary close & signature
Format or essential components of a letter
T or F? Email has become a predominant means of routine correspondence.
True, because of it's many advantages.
Topics are...
diverse & determined by the audience.
When deciding on the correct correspondence, one must consider...
the audience
One advantage to a memo is...
if not all employees have access to a computer.
What is the typical length of a letter?
1-3 pages
To & subject lines. Options include complimentary copy (cc), forwarding, reply to others. These are examples of...
Format
One benefit of IM or TM is...
personalized, fast communication with users in different locations.
Which two routine correspondes are very similar?
Instant messages & text messages
T or F. Memos are written for documentation, confirmation, reccommendations, inquiry and more.
True
Why write a letter over an e-mail?
Letters are more formal & contain more information.
The diverse topics in an e-mail are determined by
The audience
T or F. Security issues are a disadvantage of IM & TM.
True
What is
DOUBLE JEOPARDY: If I want to send a detailed message to my co-workers about a project, I should send a...?
An advantage of a memo over an email is that...
an email may be disregarded because of how many messages we receive a day but a memo in hard-copy is more official.
What is the tone of a letter, formal or informal?
Formal
T or F? Three advantages for emails are cost, time and convencience.
True, they are all three.
Their format is...
There is no format.
What type of routine correspondence addresses this need? Not all employees work in offices or have access to computers.
Memos