BSA/AML
Fraud
Products & Services
G.U.E.S.T.
Finding Nemo
100

Has the BSA risk rating 3.

What is a MRB Account?

100

Card alerts, matching signatures, and multi-factor authentication are all efforts to combat this.

What is fraud?

100

An interest-bearing checking account where clients earn higher interest by meeting a few monthly requirements.

What is E-Global Checking?

100

This step involves quickly building trust and rapport by making a genuine connection.

What is Greet?
100

This name belonged to Nemo’s dad.

What is Marlin?

200

This form is a key internal control used to identify, document, and escalate potentially suspicious or uncommon activity observed during client interactions or account review.

What is a UAR – Unusual Activity Referral?

200

A list of approved entities – such as IP addresses, applications or email addresses -  that are granted access or trust, while all others are denied.

What is whitelisting?

200

Monday – Friday 8am-7pm 

Saturday 9am-2pm

What are the ITM hours?

200

This step involves asking questions to better understand the client’s current and future needs, aspirations, and goals.

What is Uncover?

200

This comedian is the voice of Dory.

Who is Ellen DeGeneres?

300

This form is to ensure all owners of a legal entity are accurately identified, verified, and recorded.

What is a Beneficial Ownerships form?

300

A Reg E dispute management tool.

What is FINBOA?

300

An account enters this status if there are no client-generated transactions for 12 months.

What is dormant?

300

This step involves cross-selling additional products and services the client did not ask for but you feel would improve their current situation.

What is Suggest?

300

This species of fish includes Nemo.

What is a Clownfish?

400

The process financial institutions use to verify a customer’s identity, assess their risk profile, and monitor their activities to prevent financial crimes lime money laundering and terrorist financing. Bankers are responsible for ensuring one is completed for each entity and maintained throughout the client relationship.

What is Customer Due Diligence?

400

This (reg) implements the Electronic Fund Transfer Act (EFTA), protecting consumers engaging in electronic transfers like debit card transactions.

What is Reg E?

400

$2500.00

What is the limit on a business debit card with card alerts?

400

This step involves tying the client’s needs to RBOM solutions using benefits that are relevant to that particular client.

What is Educate?

400

The number of stripes Nemo had.

What is 3?

500

In banking, this refers to a set of laws, regulations, and procedures designed to prevent criminals from disguising funds as legitimate income.

What is Anti-Money Laundering (AML)?

500

Lebanon, Mexico, China, Turkey, India, Pakistan, Russian, Bahrain, United Kingdom/Great Britain, Ireland, Indonesia, & Estonia. 

What is the blocked countries list?

500

This gets signed if a client is changing the term of their maturing CD.

What is an Account Maintenance form?

500

This step includes asking open and closed questions to determine recognized and unrecognized needs.

What is Uncover?

500

Nemo called this his home.

What is the Great Barrier Reef?

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