Glossary
An adult-only glass-encased pool area of a ship.
Solarium
Wonder of the Seas is part of what ship class?
Oasis Class
A stateroom having a window(s) or porthole that offers a view of the sea.
Oceanview
Needed points to reach Platinum member status.
30 points
The agents in this department are called Cruise Representatives, responsible for creating and servicing reservations across the United States and Canada.
Individual Reservations
Payment of the full cruise fare plus any necessary or agreed-upon extras, such as taxes, transfers, hotel, etc
Final Payment
Grandeur of the Seas is part of what ship class?
Vision Class
A stateroom without windows or portholes, however, contains a digital large screen display of the real-time outside.
Interior Virtual Balcony
Needed points to reach Emerald member status.
55 points
This department works closely with Royal Caribbean's Crown and Anchor members and Celebrity's Captain's Club members.
Guest Programs
Royal Caribbean's program for young guests aged 3 to 11 years old.
Adventure Ocean
Jewel of the Seas is part of what ship class?
Radiance Class
A room with a balcony that overlooks the ocean, Central Park, or the Boardwalk.
Balcony
Needed points to reach Diamond member status.
80 points
This desk resides within the Consumer Outreach department and its purpose is to support Inbound Sales/Service Agents, as well as Direct Guest when escalated.
Resolution Sailing Specialist Desk (RSS)
The safety drill conducted at the beginning of every cruise.
Muster Drill
Mariner of the Seas is part of what ship class?
Voyager Class
A stateroom having a window(s) or porthole that offers a view of the Boardwalk or Central Park. Will not necessarily have a view of the Ocean.
Neighborhood View Stateroom
Needed points to reach Diamond Plus member status.
175 points
Employees in this department handle Post Cruise Customer Service, Outbound Customer Service, Correspondence, Ship Assist, Executive Correspondence, and Executive Escalations.
Royal Guest Experience Management (RGEM)
A portion of the cruise fare that we do not break out for guests
NCCF (Non-Commissionable Cruise Fare)
Odyssey of the Seas is part of what SPECIFIC ship class?
Quantum Ultra Class
Refers to upgraded accommodation onboard with added amenities and a larger room.
Suite
Needed points to reach Pinnacle member status.
700 points
This department handles day-of-sailing issues and services, and is available 24 hours a day.
Emergency Travel Team (ETT)