The POS system
The company that utilizes RQ.
This is the amount this customer was charged for the Device Set Up Service fee on invoice KXCT1IN28471.
What is $40?
This fee is disclosed as NON-REFUNDABLE and covers the cost of the in-store transaction, data transfers and setting up the device.
What is the Device Set Up fee?
What is payments made at the store toward Verizon account and EDFs?
The amount of attendance points when being tardy by 30 minutes without using the call in line.
What is 1 point?
These are the two ways to search for a customer's profile in RQ.
What is the Customer's tab and the magnifying glass?
This is what was purchased and WHO this device must be returned to on Invoice CFT11IN23953.
What is Consumer Home Internet Device and it must be returned to Verizon?
What is CSOKI is not liable for any loss data?
The EDF is a ______ company document, outlining both ______ and CSOKI disclosures as well as _____ discussed.
what is - The EDF is a CSOKI company document, outlining both Verizon and CSOKI disclosures as well as promotions discussed?
What is VZW regulates service/billing and CSOKI sells devices on VZW network?
This is the difference between the Member Number and Customer Identifier.
What is the Member Number is CSOKI ID and Customer Identifier is the Verizon account number?
This is how much was financed for the Google Pixel 9A purchased per NTTY1IN39661.
What is $0, it was purchased outright?
This is the Return Policy disclosure.
What is all returns are at the store's discretion, with 30 days, subject to a restocking fee?
This is the most common reason why a customer does not see their payment applied to the Verizon account after paying in store.
What is the MTN is incorrect?
This is the goal when receiving an inbound call.
This is the refund method when a customer pays by cash.
This is the reason why the customer had to PAY upon return of the Apple Watch Series 10 on MTN 5163184610.
What is the restocking fee was more than the taxes being refunded?
This is the trade in device disclosure.
What is all trade ins are final?
Ramona Rodriguez lives in CFBW area and made a payment at the CSOKI store on 10/8/2025.This is how much she paid toward which MTN.
What is $108 toward 8632784123?
This is when is it acceptable to leave the call queue.
What is on breaks, lunches, and meetings?
This indicates the Market and Store the invoice takes place at.
What is the first 4 letters?
This is how much the customer financed and why it is different from the retail cost on SGOT1IN91111.
What is $830 and it's because they paid $380 toward the Retail cost of $1,210?
This policy discloses the customer is responsible for ______ when cancelling the line/porting out of Verizon before a return is preformed.
What is the DPA?
Locate EDF for Beverly Roberts who shopped at CTIV location on 10/8/25 and upgraded two phones, one MTN being 858-605-8791. This is how much each MTN was quoted to receive.
What is (480-532-2300) for $500 and (858-605-8791) for $600?
This is a Verizon department who helps agents assist the customer with VZW billing charges and promotions.
Who is PRC?