Phone/Walk In
A Client is inquiring about where they can apply for child care subsidies.
Depending on the age, connect them to POD, or send the to the subsidy webpage to apply
I would like to take PATCH training to be certified to teach in the classroom, which ones should I take?
Connect with Career Counselor. PATCH training will give you training hours but not credits.
Where do you go to check clients that respond to the automatic system admin WLS follow up email?
System Admin Follow Up Document in SharePoint
Who do you send the accreditation update to if you are unable to verify a providers NAEYC or NECPA accreditation status?
Resource & Referral Specialist II (Hanna)
I found a child care program, how can I get support to pay for child care?
Ask the age of their child, if applicable connect to POD/Tell them about POD
Pull up the local subsidy programs on our website, offer information about those. Offer to send them further resources via email.
What is PATCH LWOP policy?
All LWOP needs to be approved by ED first.
*New employees in probation period and have a pre-planned pre-approved trip or sick
When is my annual training date?
Suggest they look back at their training certification, and let them know you can transfer them to the registry department. If it is a school director looking for the annual training dates for all of their employees, suggest that they reach out to licensing worker and ask for the service summary report
How do I check that all my referrals are listed correctly by county?
WLS>referrals>action log>staff printed programs or staff sent programs via email>find (search for whole state>double click on county to sort by county> find make sure all counties are listed correctly.
I have a child who bites other children. I am so frustrated I want to kick him out of my program. Do you have any suggestions for me?
SharePoint>R&R Resources>Biting NAEYC understanding children who bite
Suggest to attend PATCH training, talk to trainer about issue or other colleagues who may be going through the same thing
I am on the waitlist for one of the military facilities but looking to see if there are other options for me. Where else can I look?
Offer to do send them a referral list, send them a referral intake form, or direct them to WLS to do their own search.
A parent walks into your office and is asking for help in completing the POD application, what should you do?
Connect parent to POD
I am going back to school. Is there anything that can help me pay for this?
Yes we have early childhood education scholarships through patch and can connect you to other options if you are interested. Connect them to scholarships (Shanna)
Direct them to the scholarships page on the website.
When should I use the action log "application assistance?"
When you are speaking with a FTW employee who either puts the client on the phone or gives you the clients referral information
I am interested in opening my own FCC. How do I get started?
Connect them with a family child care recruiter.
A client is looking for material assistance such as help with getting diapers?
Reference the Community resource document in SharePoint, you can search by the type of resource they are looking for and connect them with the community resource that best fits their needs.
When is POD open enrollment?
Will begin in January
I would like to sign up to receive the training tracks, how do I do that?
Direct to the PATCH website and scroll down to training newsletter
When should I use the action log "agency referral"?
When a company is getting a referral listing for their employees.
I am trying to figure out how much I should charge families. Can you tell me how much other programs charge their families?
Point them towards the child care rates data on our website, and encourage them to come to the provider social and network with other providers
(no longer providing rates on data requests)
Which clients are being referred to the Family Navigator Admin?
Clients who are receiving Child Care Subsidy and need help finding a provider (Licensed/registered or License Exempt)
License Exempt providers who are looking for support
A client who has already been receiving child care connections subsidy and is looking to get recertified, where would you send them?
If any of you receive a call from a subsidy family for recertification (these are families that are already receiving child care subsidy), please direct them to the Child Care Subsidy Unit.
Phone: 1-855-643-1643
Email: hawaiiccsu@dhs.hawaii.gov
Can I apply for more than one round of scholarships?
Yes, you can sign up for each round or scholarships, up to $750 a semester.
Where do we document mass emails sent out to providers?
Sharepoint>PATCH Team Site>Marketing log
Do not need to mark mass emails in WLS as action log
Who do other Family Child Care Providers use to prepare their taxes?
Encourage them to come to a provider social to connect with other FCC providers.
I am a license exempt provider, can I submit my 8 hours of health and safety training certificates to PATCH?
No, that goes to LTG (Learning to Grow). Have them call the LTG office: (808) 462-4700