PK, VM, Sales
Reporting
Reporting
Fabric used slab yarns with thick and thin texture.
Slub Jersey
What is the ideal retail sales team?
SALES EXPERT
100 When do customers start to complain?
When expectations are not met.
P.E.T.R.O.L: Guide the customer towards making a purchase decision. Use closing techniques effectively to encourage the customer to complete the sale
LEAD TO CLOSE
VMD | STANDARD PRODUCT DISPLAY: _-_cm height folding per stocks (tops)?
20-25
This type of customer is commonly known as “window shoppers.” Rarely buys
The Wandering Customer
This is the negative type of customer complaint.
Dissatisfaction
P.E.T.R.O.L: Anticipate and address any objections or concerns the customer may have during the presentation. Listen actively and offer solutions to overcome objections.
RESOLVE OBJECTIONS
Dress: A-Line - Round Neck Best Paired with?
(At least 1) Pair with flats, heels, or sandals
[True or False] You are being SMART when you know your products, understand your customer needs, and updated on trends.
TRUE
This is one of the benefits of customer complaints wherein customers may give the company a second chance after a poor experience.
Build Customer Loyalty
P.E.T.R.O.L: Approach the customer in a friendly and welcoming manner. Build rapport by asking openended questions to explore their preferences and requirements.
ENGAGE
Zone 2 is for?
Previous Collection
[True or False] You are considered ASSERTIVE when you can express your thoughts and explain the benefits of the products confidently.
TRUE
This is how you respond to your customer by knowing their profile and their thoughts, needs, wants and desires.
PROBE
What is the closing technique for closing the sale? Clue: 3 words Starting in letter "T"
TEST THE WATER
If Zone 1 is for New Collection, how about the Zone 2 & 3?
Zone 2 - Previous Collection
Zone 3 - Sale
This type of customer buys things based on feelings because they will buy whatever they want even if it not part of the
The Impulsive Customer
What do we need to do when customers says “I’m just browsing?”
Re-approach
P.E.T.R.O.L: Recite the meaning of the acronym P.E.T.R.O.L
P-reparation
E-ngage
T-ailor
R-esolve objections
O-ffer
L-ead to close