Lab
The liquid that is used to rinse a stained slide
What is distilled water
The appropriate time to start booking appointments in a surgery time slot if there is not surgery scheduled
What is, 48 hours before day of surgery
The item needed in a PVL to be able to charge out an appointment
What is, the RTG by the DVM
The person or persons that are allowed to use the catch pole.
Who are, the doctors or management
Uniform Policy
What is, once you have received your uniform you must wear it with your name tag every day except for Fridays and Holiday dress up days. Only uniform jackets with our logo are allowed. If you have not been issued scrubs, you are able to wear any work appropriate scrubs and a solid colored jacket with no logos
The oil used for a cytology that possible has ear mights
What is, mineral oil
The appropriate placement on the schedule for drops offs to be scheduled
What is, off to the side or in an U/C slot. The only time it is appropriate to have a drop off in an exam slot is if it is an appointment that turned into drop off or it was approved by management/ DVM
You were unable to get a fecal sample for your patient who is here for GI upset, what fecalizer send home code is used
What is, Fecalizer sent home-"Giardia"
Something that can be used to help support a senior patient with hip issues during an exam
What is, a rug or non-slip mat
Piercing Policy
What is, facial piercings must be the plastic atraumatic flexible retainer style that allows the piercing to come out with minimal to no trauma. Earrings should be studs, no dangle or hooped earrings and gauges must be plugged. Staff can cover their facial piercings if they do not want to replace them with a flexible one. A mask or bandage that covers the piercing completely is acceptable.
The fecal promo discount
What is, $4.00 off a fecal test
The protocol for when an owner would like to be scheduled for an appointment but the schedule has not opened up yet
What is, find out the desired date from the owner. Send a PM set to that date (desired appt date) to the WAIT bin specifying type of appointment and desired DVM
The protocol for charging out with Trupanion
What is, making sure all charges and an RTG are in the PVL, converting the PVL into an open invoice. Then logging into Trupanion express, find the patient and start a claim. Verify that Trupanion has the correct invoice before submitting claim. If the claim is approved, you will go back to the invoice and at the charge out screen enter in the amount that was approved by Trupanion and select Trupanion as the payment type, O to pay the balance left over if there is a balance.
You have a patient here for a toe nail trim but the patient is trying to bite, thrash and "alligator roll," What action(s) that follow
What is try other restraints (less is more) or advocate for your patient if it is not safe to continue the pedicure. Advocating means getting a DVM involved to possibly get medication on board.
Break Policy
What is, you are allowed two 10 minute breaks per 8- or 10-hour shift.
The difference between a routine fecal and a fecal for Giardia
What is, the the Giardia fecal testing tests for the Giardia antigen while the routine fecal does not
Protocol for scheduling specialty surgeries and ultrasounds
What is, send a pm the US bin. For specialty surgery scheduling (Vida), send pm to SPP bin.
The protocol for charging out a euthanasia
What is, confirm charges with DVM, and get the amount of euthasol from the DVM, enter amount of euthasol in PVL, and make sure the PVL has an RTGE. Must have a signed euthanasia authorization form. Then charge out before brining P back into the room with catheter in place.
Paramaters for taking chest radiographs
What are , nape to the diaphragm
Call Out Policy
What is, you must call into work or notify the hospital manager at least two hours prior to your shift. And having 5 or more tardies or absences in a 3 month period is considered excessive and will have disciplinary action follow
A doctor informs you that they have not yet received bloodwork results on a patient that you collected blood on and processed for, what action should you proceed with
What is, check to see if the samples were sent out by checking the brown fridge and treatment fridge. If you still have not found it, call Idexx to see if they have received the samples. Depending on the situation, you may have to call the client and have sample redrawn if it was lost or never sent.
Notation for a potential STAT urgent care, that is an existing client
What is, write STAT or TRIAGE, the reason for visit, time of call and eta.
A client is purchasing a 6 pack of Revolution for their cat and a 6 pack Heartgard for their dog, no rebates were applied, true or false
What is, false, the Heartgard rebate should have been applied
Protocol for sending a patient home with a bandage
What is, telling the owner to remove the bandage in 10- 15 minutes, notating that you informed the owner in a client communication and sending yourself a pm or sending a TCB, to follow up with patient the next morning to ensure that the bandage was removed.
Mission statement and all core values
What is, "To better the lives of our patients and build trust with our clients." And our core values are, education, family friendly, compassion, professionalism and integrity.