GM+
How do you download the guestbook for the client from the BOA?
TRICK QUESTION- The client needs to login and click export, it will email them automatically.
What is the max amount an RSM can change a clients ad budget by?
TRICK QUESTION- RSMs are NOT allow to edit ad budgets
What type of case do we create when we need to request a new ipad?
Tab Ops Request
What are two ways we can update a clients SaaS billing?
Twillio Pay and Credit Card Capture Link
What is the name of the resource hub to find out information on your employee benfits?
YelpWiki
Diner calls in asking us to move their reservation to a different day, what do we do?
Let the guest know they need to contact the restaurant directly.
What is the max radius for Yelp ads that a DM can set?
15 miles
How much extra a month do we charge clients who want a second iPad?
$20
Who handles a GM+ reactivation? (2 part answer)
1. If its been more than 30 days from cancel date, sales.
2. Under 30 days from cancel date, support.
How many times a year can you enroll in the ESPP?
What three steps do you take to cancel GES?
Cancel the sub, toggle off in NW admin, and create Onpoint Request
6
How many times will we replace a stolen iPad?
Once
What are the steps to take when a client wants to drop a chargeback dispute?
1.Client emails the letter to support
2. RSM forwards the letter to the collections team.
What is the company that provides employees with baby bond time and life insurance?
MetLife
What features do not come with GM Basic that come with the standard GM? (Name 5)
Floorplan, guestbook, cc holds, POS/toast integration, and no cover cap.
Who can give answers for Community Questions?
Business owners and the Yelp community (Not Yelp employees)
How much is a floor stand replacement?
$160
How do you transfer SaaS?
1.Must cancel on old loc and have sales sign up new loc.
2. Change biz IDs in Nowait/ YR admin
3. Create tab ops case to transfer in airwatch
What is the name of the company that provides access to a number of benefits such as replacement care for your child or elderly dependent and virtual/ in-person tutoring for your child?
Bright Horizons
What do you do if a waitlist client opts out of text messages by mistake?
Have them reply START
What is the document called for what we can and can not edit in the BOA?
LIABO Policy
What are the Yelp values?
Authenticity, Be Unboring, Be Tenacious, Play Well with Others, and Protect the Source
What do the four colors in admin mean?
Gray admin - unclaimed, nonadvertiser
Green admin - claimed, nonadvertiser
Blue - claimed, former advertiser
Yellow - claimed, current advertiser
What should I client do if their health score is incorrect on their Yelp page?
Have client email HDISupport@ecolab.com
https://www.ecolab.com/pages/hdi-yelp-faq