Accommodation
Provide the accommodation for the smallest class of "Trucks."
Standard Pickup - 4 persons, 3 pieces of luggage
True or False
The "Quick Connects" option in HERO allows you to locate GPBRs.
False.
Quick Connects is located in CCP and is what is used to transfer or make outgoing calls.
What's the name of the arrowhead icon in the top right of CCP?
HERE Mapping
I have 5 class of vehicle and I'm easy to adore.
What am I?
SUV
In the GREAT call flow, "G" represents greeting. What is the correct greeting for RSA?
Thank you for calling Enterprise Roadside Assistance. "Your name". Are you in a safe location?
I'm your main focus when completing an exchange or swap out a vehicle.
Accommodations.
I'm found under the "Advance Search" option and require the use of 8 characters.
What am I?
VIN (Vehicle Identification Number)
You'll find your last 5 contacts in this section.
What is it called?
Call History
I carry 3 classes of vehicles.
What vehicle type am I?
Vans
Give 3 things that can be used to search for an account?
RA or Reservation number Last 8 of the VIN
Telephone # License plate & State
First & Last name
True or False......
The accommodation for a CORE Compact Car is 5 person 3 pieces of luggage.
False.
I'm called the Billing Transfer Button... Where in HERO am I found?
Hint: You can use me to find GPBRs.
Bottom right hand corner. Icon that looks like a phone.
Where can you locate the customer's telephone number in CCP during an active call?
Top Left.
False.
For switch outs we always focus on accommodations.
What pieces of information can be used to verify an individual rental?
First & Last Name
DOB - month and date
I'm easy to adore and accommodate 8 persons and 7 pieces of luggage........
What am I?
Premium SUV
I'm the option you select in HERO when a customer calls in with general questions.
Feature
Provide the steps to logging a billable.
Copy GPBR from HERO
Paste in the GPBR field in CCP
Click the "green" plus icon and ensure it turns to a "red" bin icon.
What do we call the vehicles types outside of CORE?
Specialty Vehicles.
What is name giving to the process of updating the customer's address in HERO?
Mapping.
I hold 5 persons and 4 pieces of luggage....
What am I?
Core Full Size Midsize SUV
Standard SUV Premium SUV
7 Passengner Mini Van
Where do we document the customer's issue and the resolution provided?
Branch Notes.
Explain the use of HERE mapping and where it can be found in CCP?
HERE mapping is when the customer is sent a text message that allows them to map their address. The HERE Mapping icon can be found in the top right hand corner of CCP.
What does the phrase "Every Car Is Super Fun" represent in terms of vehicle types?
CORE vehicle class.
Economy
Compact
Intermediate
Standard
Full size
Best Ish calls in and advised that they have a rental. You were able to locate the account using the VIN. It's a company account, however Best is unable to confirm the company's name.
How would Best verify that account and where would you enter their information?
The account would be verified by providing the first and last name of the primary renter.
Best information would be added under "Other".