Panorama
Used to give a compliment or a shoutout to another Charter employee.
What is Spark?
True or false: Any TC can be cancelled if we think the issue has been resolved.
False
The ticketing system used for Enterprise customers.
What is EGT?
Tool used to manage schedule segemnts
What is Aspect?
Plans and creates engaging birthday celebrations
Who is Lewis
Charter Talent Center is the place to visit to find this.
What is training?
Three or more examples are required to submit this type of ticket for escalation?
What is INC or Incident ticket?
This team emails RSC for approval on Maintenance Windows via email, followed by a meeting invite.
What is the Project Management team?
The new site that informs RSC about events, processes, and news managed by WFM team
What is Chalk?
Agent with the longest tenure in TC Mitigation team
Who is Douglas?
True or False: Both, My Benefits and Employee services can be found under the "My Charter" tab.
What is True?
WIB, Wireless Internet Backup is available for this customer type
What are SMB or Commercial customers?
This team is engaged where there is "no light" during install.
Who is ISP?
Daily validation of agent schedules to ensure accuracy
What is Auditing
Who does Charlie always apologize for turning the lights on?
Who is Elaine?
Sometimes we need to reset our password and this icon in Panorama can help us do it.
What is Password Help?
A Post Outage TC Mitigation Update if ___ or more TCs are booked concerning the outage.
What is 30?
The Maintenance Window timeframe
What is 12am - 7am?
Happens overnight during the weekend.
What is FSM Maintenance and Testing?
The agent who has been proclaimed as the most refined culinary palette in WFM?
Who is Dearyl?
To create an IT Support ticket click on this Icon
What is the IT Support Portal?
Process where TC schedules an SRO to upgrade the customer to a new modem.
What is D3.1 Modem Swap?
This service is provided to the tenants by the property owners and are located in large residential apartment buildings, trailer park homes, college campuses, hospital, condos, and town houses etc.
What is WiFi?
This tool is used to assign and track Avaya ID's.
What is the Skilling Tool?
Builds, maintains, and manages SharePoint sites in the RSC.
Who is Edwin?