Name the Scams
Fraudsters pose as reputable entities in order to lure the member into providing sensitive information such as account information, credit card details, and passwords.
Phishing
What disclosures should prospective members be given?
Also
If requested, team members should also provide a prospective member with the Funds Availability Schedule (NFCU 668)
What are some behavioral clues?
Body language conveys nervousness, not familiar with transaction being requested, avoids eye contact, being coached, transaction just below CTR, changes request after learning more about accounts.
During Business Hours the maximum cash-level amount for a cash box at a workstation with an adjacent TCR
What is $2,750, including the robbery fund, coin (e.g., loose, rolled) and unfit currency
Number of team members required to enter the branch before opening and after business hours
What is two team members, one must be an authorized user for the alarm system at that branch, and the second can be any other Navy Federal team member.
Fraudsters gain members phone information and call members posing as a reputable entity. The fraudster will then ask for sensitive information to be confirmed, or the member will be directed to a phone number/website asking for personal information, or to a website that will automatically download malicious software.
Vishing
What must be filed if a member has lost a cashiers check?
A Declaration of Loss form (NFCU 170A) should be completed
What are some Transactional Clues?
Monetary transactions that are large or unusual (over $10k, individual is adamant that cash is required rather than cashier’s check or wire transfer, multiple unusual withdrawals over a short period of time).
Unusual or non-typical transactions
-New member (about 90 days or less) with unusual withdrawals or deposits greater than $1000, member requests cash advance on a non-NFCU card
-Source of funds for account funding a transfer via Mobile App or check deposit
-Credit and Debit Cards: presents more than one credit card for a cash advance, multiple cash advances on same card, multiple cash advances in a short period of time
-Real Estate/Escrow Wire Transfers
After Business Hours the maximum cash-level amount for a cash box at a workstation with an adjacent TCR
What is $250
The appropriate actions for the second team member to take if all-clear signal is missing after a reasonable amount of time
Call the branch private phone line, if team member answers, ask the current all-clear security question. If team member answers correctly, remind them to set all-clear signal. If team member answers incorrectly, they may be in danger – immediately call local police. If team member does not answer, immediately call local police, followed by Security Force Pensacola, followed by the Regional Manager.
The fraudster gives the member more money than he or she is asking for in return (e.g., gives a $3,000 check but asks for $1,000 back).
Mule Account
When completing a death notification where do any relevant documents need to be sent?
Survivor Docs
(survivordocs@navyfederal.org)
What are some Identification Clues?
Member unable to answer basic questions about relationship with Navy Federal, ID appears altered (use fraud fighter pen), physical description on ID does not match photo or physical appearance of person, age mismatch (e.g., 25 year old Admiral)
During Business Hours the maximum cash-level amount for a cash box at a workstation with a non-adjacent TCR
What is $10,200, including coin (e.g., loose, rolled) and unfit currency.
Bill mix for buying bait
what is 70 20s- $1400, 70 10s-$700, 60 5s-$300, 100 1s-$100
The posts for these types of scams usually appear in all caps, are written with abbreviations, and include emoticons.
Card Cracking
What two stamps should be used when redeeming multiple savings bonds?
Paid amount stamp and the circular no. 888 stamp
If the member has been advised that red flags indicating a wire scam are present but wishes to proceed
What is are all team members aware that the member must complete and sign the Wire Transfer Request and Attestation Form (NFCU 753B)
During Business Hours the maximum cash-level amount for a cash box at a workstation without a TCR
What is $13,200, including coin (e.g., loose, rolled) and unfit currency
Title of Alex Daman
Chief Security Officer
Fraudsters will use business email to impersonate business executives, other employees, HR staff, law firms, and trusted vendors to request information, fraudulent payments, or to obtain access to employee payroll/W2 information.
Employee Business Email Compromise
What are the penalties for certificates if: 1. The term is fewer than or equal to one year, 2. The term is greater than one year and fewer than five years, 3. The term is five years or more
1. The penalty is up to 90 days of dividends
2. The penalty is up to 180 days of dividends
3. The penalty is up to 365 days of dividends
If a check seems to have doubt of collectability
What is place on a 5 day hold and send to suspicious deposits
During Business Hours the maximum cash-level amount for a cash box at a workstation that is an open MSR.
What is $250
What is Instruction 2072
Bomb Threat