RSD
Full Name, Address, DOB &/or account number
What are ways to identify the caller
Order D-Notes immediately.
What is a rush order? (order keyed for 3 days or less)
Order keyed 4 days prior to delivery date.
What is an unconfirmed order?
An order that is not delivered on the RSD date
What is an Off Schedule Delivery (OSD)
Two types of contracts.
What is Internal and External?
Core Items, Manuals for CCPD Pts, and ancillaries
What to always ask if patient needs
SAP transaction to check stock of product
What is MMBE
Rush order did not d-note.
What is backorder or credit hold?
First delivery shipping option to use
What is reservations (Fleet)?
$35.00
What is the EPF fee for Internal RN not using RTG Portal?
Status 500 or 508
What are errors in call sheet
Where to find what state a DC can ship to.
What is Look up license?
Team Lead sent email to you to due to..
What is daily unconfirmed report
100 lbs.
What is the limit to use UPS
Prices located on Details Tab under account information.
What is Sales Contract?
Staged Order
What is patient placed order in Portal (pt has till 11AM CST on their due date to make changes)
Advising DC of rush order
What is Rush email template?
Before ordering from another DC, you must confirm this to ensure compliance with state regulations.
What is "Confirm the DC has a license to ship to that state"?
When an Off-Schedule Delivery (OSD) is arranged, this is the person you must inform.
Who is the RN?
This fee, labeled ZPRO, is charged for Customer Service and Distribution to do additional work.
What is the "Processing Fee"?
When verifying this with patient, it should be on screen at same time.
What is shipping address?
Placing Order 2 hours before the UPS cut off time.
What is email AND call the DC?
You should do this with the Salesforce case until the order has officially D-Noted.
What is "Keep the Salesforce case open"?
These are the four possible methods of shipping for an Off-Schedule Delivery, including one that is only used for clinics.
What are Fleet, UPS, Courier, and Carrier LTL (Clinics only)?
This fee, known as ZFRE, covers the cost for an unscheduled stop or when a third party is used to ship the order.
What is "Freight Fee"?