Front Desk 101
What are the drop off and pick up times for boarding dogs?
7 days a week, 8am-6pm
What two pieces of equipment are considered a part of your work uniform and should be on your person at all times?
True or False: A shift lead does not have to run dogs.
FALSE. You should always be monitoring rotation and running groups with your tech when needed!
A client shows up to daycare without a reservation and you are already at capacity. What should you do?
If boarding has space, send them to the boarding facility for daycare.
What is the late fee for daycare?
$20 per owner (NOT per dog)
Describe the belongings in front of you as if you were making a run card for a boarding check in.
Pink collar, blue leash, purple ball, 3 cans of wet food, blue leaf blanket
What is an appropriate greeting when answering the work phone?
"Hi! This is Ridgeside K9"
"Hi! You've reached Ridgeside K9, how can I help?"
You come in for the 2-10pm shift and see several dirty kennels. What should you do?
CLEAN THEM. You may report to management afterwards.
What is the cost for boarding?
$60 per calendar day per dog
100 Bonus Points: Why do we charge per day and not per night?
How many pumps of Rescue Vet solution go into a spray bottle AND a mop bucket? (TWO ANSWERS)
Spray Bottle: 1/2
Mop Bucket: 6
What is your responsibility after delegating a task to a kennel tech on your shift?
Check after completion to ensure it was done correctly.
What should you do if a client asks a question you do not know the answer to?
Politely get their contact information (Name, Phone, and Email) and let them know a manager will reach out. Pass info to manager.
What add on services are available for boarding dogs?
Grooming and Treadmill Time
What are the three things leads are responsible for cleaning in the pool area at closing?
Skimmers, Vacuum, Floor Drains
Name 3 symptoms you may see in a dog that would constitute an emergency and require immediate action/contacting a manager.
Lethargy, Labored breathing, disorientation, trouble walking/standing, distended abdomen, severe vomiting or diarrhea, seizures, pale gums, swollen tongue, etc.
You're working at boarding on the 6-2 on a Monday. The two techs are slammed and dogs need to go outside now while the lead is caught up entering health checks into Gingr. What should the lead do?
Jump in and help the techs.
Ask Shannon to enter health checks for you.
What vaccines do we require for dogs 16 weeks or older?
Rabies
Bordetella (Kennel Cough)
DHPP (Distemper, Hepatitis, Parvo, Parainfluenza)
What should always be documented following an incident with a dog?
Time, dogs/staff involved, staff actions, photo evidence (if applicable), outcome of incident, manager notified
Being a shift lead isn't about control, it's about _______ the team.
Supporting, helping, assisting, coaching, guiding
A client comes in to drop off for boarding and asks to schedule a last-minute grooming appointment. You know the schedule is likely full. What should you do?
(Two things you should be doing)
Add them to the waitlist & have them fill out the grooming form. Be sure to get pick up day and time.