Intro to OB
The field that studies how people think, act and interact in groups and organizations.
What is Organizational Behaviour?
The Big Five trait describing someone who enjoys exploring ideas and trying new experiences.
What is openness to experience?
How positively someone feels about their job.
What is job satisfaction?
Someone who doesn’t contribute to the group’s collective effort but still reaps the benefits.
What is a free rider?
Valuing something more because it took effort or pain to get, which makes new members more committed.
What is effort justification?
The two fundamental dimensions people use to evaluate others.
What are warmth and competence?
A situation where strict rules constrain how much personality affects behaviour.
What is a strong situation?
The job characteristic increased when a manager gives an employee more freedom over how to do their work.
What is autonomy?
The three types of team interdependence.
What are task, goal and outcome interdependence?
Conforming because you want to be liked and accepted by the group.
What is normative social influence?
The idea that there’s no single best way to manage people, because behaviour depends on the situation.
What is the contingency approach?
An employee’s belief that their success comes from their own hard work and decisions.
What is an internal locus of control?
A person’s happiness jumps from 7 to 9 after winning the lottery, then falls back to 7 within a month.
What is hedonic adaptation (the hedonic treadmill)?
Unlike relationship conflict, this type of conflict is about the work itself and can actually benefit a team.
What is task conflict?
A culture whose beliefs, values and assumptions are intensely held and shared by almost everyone.
What is a strong culture?
Concluding that dropping out of university leads to success because Steve Jobs, Bill Gates and Mark Zuckerberg did it.
What is survivorship bias?
The Hofstede dimension that explains a company investing in training that may take years to pay off.
What is long-term orientation?
The theory that satisfaction depends on the gap between what employees want and what they get, weighted by how important it is to them.
What is value-percept theory?
When a group does better than its average individual member.
What is process gain?
When groups mostly discuss information everyone already has and neglect the unique information each person holds.
What is the common knowledge problem (unshared information problem)?
This explains why members of Dorothy Martin’s cult became stronger believers after their prophecy failed.
What is cognitive dissonance?
The personality assessment method that infers traits from someone’s workspace and belongings.
What are personality artifacts (behavioural residue)?
The type of job crafting shown when a hospital janitor starts seeing their work as helping patients recover, not just cleaning rooms.
What is cognitive job crafting?
Of encourager, energizer, compromiser and follower, this one is not a team-building role.
What is energizer?
The three stages of socialization.
What are anticipatory, encounter, and understanding & adaptation?