Organizational Behaviour Foundations
The study of attitudes and behaviours of individuals and groups in organizations.
What is Organizational Behaviour?
Conscientiousness, Agreeableness, Neuroticism, Openness, Extraversion.
What are the big 5 personality traits?
Doing something for internal satisfaction.
Define intrinsic motivation.
When teams prioritize harmony over critical thinking.
What is groupthink?
Artifacts, espoused values, basic assumptions.
What are the levels of organizational culture?
Belief that one can express ideas without punishment, is essential for trust in teams.
Define psychological safety and its importance in teams.
It is unreliable and does not have validity, it does not consider several important factors, and the traits are not truly binary, they are on a scale.
What is wrong with the Myers-Briggs test?
Excess of external rewards can reduce intrinsic motivation.
What is the crowding out effect?
When people exert less effort in groups than alone.
What is social loafing?
Anticipatory, encounter, and adaptation.
What are the stages of socialization?
Only studying successful cases, ignoring failures.
What is survivorship bias?
The belief that abilities can develop through effort.
Define a growth mindset.
Motivation is dependent on a person’s expectations: Individual effort leads to individual performance, leads to organizational rewards, leads to personal goals.
What is the expectancy theory?
Collective intelligence, represents how well a team performs across tasks. It is improved through trust and equal participation.
What is the group c-factor?
Groups focus too much on shared information, rather than unique insights.
What is the common knowledge problem?
Correlation, temporal precedence, and absence of a third variable.
What are the 3 criteria that determine causation?
Behaviours result from both individual traits that are heritable, and situational context.
What is the person x situation interaction?
Recognition is very important, praise from peers or managers is fulfilling and motivates individuals more than any reward/gifts.
Importance of accomplishment vs recognition?
5 positive comments for each 1 negative comment.
What is the feedback ratio for high-performing teams?
People tend to place greater value on outcomes they have had more effort in achieving.
What is effort justification?
The tendency to think others can read our own thoughts better than they can.
What is the illusion of transparency?
Autonomy, task significance.
What are two major predictors of job satisfaction according to the Job Characteristics Model?
People want control over their actions, so anything that makes it feel like they lack control will reduce motivation.
What is self-determination theory?
Belief that your view is objective, so disagreement in the group feels like ignorance or bias.
What is naïve realism, how does it cause conflict?
Conforming to be accepted by others, versus changing behaviours because others provide cues about what is correct.
What is normative vs informational conformity?