Res Life
The rules in place that residents need to follow.
What are the Residence Community Living Standards (RCLS)?
What is 1410?
The time you should start a night audit
What is 11:30pm? (Trick question -- looking at the payments and refunds report you should see that everything will match up before midnight but only after midnight can you actually start!)
There is a leak in the lobby.
Call Mario
The number of spaces we have in residence.
What is 824?
You are concerned for an individual and think someone should follow up but it is not an emergency.
What is a Person of Concern (POC)?
The lockout key charge item.
What is Residence Life HST?
What ABE stands for
What is accounts reconciliation, banking slip and exception report?
You have a question about the night audit and aren't sure how to proceed.
Call Jess
How a student would cancel their application.
What is My Housing Portal?
The amount of guests that can be signed in at once.
The payments we accept
What is a certified cheque, debit, bill payment or wire transfer?
What you need to do when there's a cheque payment.
What is scanning the cheque from the safe and completing a deposit form?
You are unsure how to take a debit payment as it has been a long time. The student is waiting and you can't find it in the book.
Call Jess
The amount of rounds that need to be completed in a day.
What is 3?
The dates and times of quiet hours
What is Sunday to Thursday from 11pm - 8am and what is Friday to Saturday 1am - 8am?
What to do on every shift
What is the weekend / daily checklist?
What is end the settlement?
A student comes to the desk asking about a payment extension.
E-mail Jess
Jess' cats name
Who is Jojo?
The amount of beer bottles a student can have in their suite at once.
What is 0?
When you see students coming into residence you would do this
What is asking them to tap/swipe their keycard?
Not night audit jk haha
What is something you cannot eat while working the desk?
What are peanuts and nuts?
Its 3am and a student comes down saying they have thoughts of suicide.
Call RLC on call
The day Jess is getting married
What is May 28, 2022?