WFs
What kind of WF do we need to submitt when we have a 24 hours cancelation?
Penalty refund
The minors that are traveling are not with their parents/legal guardians but they are be berthed in a stateroom with someone 21 years or older. Does this meets with the policy?
Yes
Is the RoyalUp BID refundable after the guest wins and then guest decides to cancel?
No, is not refundable
Are the AON FCCs transferrable?
No, they are not
What is the code to add FCCs on the booking manually?
TBZ5
Guest made a payment on the booking but for some reason is not on the booking, guest insist we have the payment, what kind of WF we do need to submit in order to check for the payment?
Research payments/checks
Minor can not be booked alone in guarantee staterooms. True or False
True
Can a guest reject the BID after the upgrade has been processed?
No, they can not
What is the tab we need to use to consult FCCs information?
Redemption Tab
What is the code to waive change fees?
NRP
Guest cancelled the booking but the credit card on the booking is already inactive, guest wants to get the money to the right credit card, refund was already rejected , what kind of WF we do need to submit in order to send the money to the right credit card?
Refund redis
If a parent/legal guardian wishes to berth non related minors in a separate stateroom without an adult, the total number of non-related minors must be equal to, or less than their own minor children. True or False
True
If the guest is upgraded to a suite, will the guest receive the suite amenities based on the ship?
Yes, guest will receive the amenities
How many months can we extend the FCCs due pregnancy?
24 months
What is the code for special faring to price protect an accessible stateroom?
APP
Guest called to reinstate the booking but it was cancelled more than 24 hours ago , we created a new booking and we need to transfer the penalty to the new booking, what kind of WF do we need to submit in order to complete this?
Penalty reapply
Grandparents are next door from their grandchildren, the parents are coming on the same cruise but on a different deck. Does this meets with the policy?
DG Ana called to get a different stateroom number on the same category that she was upgraded by RoyalUp, we still have availability , can the guest make this changes?
Yes she can
Who made exceptions for AON, Incident, and Ship log FCCs?
RGEM
What is the code to convert a FCC to a OBC?
UAF3
What kind of WF do we need to submit if a guest needs to submit a claim with AON for the cruise fare when they are cancelling the 3rd or 4th guest?
Penalty withhold
False
DG John has a balcony and submitted a BID, the guest won the bid and was upgraded to a JS, guest is looking to get the double points, can the guest get the double points?
No guest can not
What are the only FCCs that can be transferred to a different name?
CWC FCCs
What is the 2 letter remark code we need to add when we are confirming minor policy compliance?
VM