CC Mailroom
What is the CC Opening hours M-F?
M-F 10 am closes at 2pm
Where are the keys located, to open up the FD gate?
Media Center in Red Box on wall
Who is allowed to go to the GYM?
HSU Residents ONLY (Aside from RSSAs/RAs)
Where do large packages go?
on shelf or Can be stored in PR2 if they are taking u[p ALOT of space!
Using your phone is NEVER ok. True or False?
False. Phone use is acceptable as long as all tasks have been completed and their are not other assigned tasks you were given.
There is a perishable package that says it needs to be in the fridge. You tried putting it in the fridge but it does not fit. What do you do?
Call the resident stating they have a perishable package and needs to be refrigerated, let them know we are not responsible if it goes bad and have them pick it up ASAP, include the mailroom closing hour
Student is requesting to speak to Samantha, what do you do?
Ask if they have an appointment, take down first & last name, ask Samantha if she is aware of the person
Are guests allowed at the GYM?
What do you do when a resident does not have their HSU ID?
You can ask if they have it memorized and manually input it or if they do not you can look it up on StarRez
Only one person at the Desk is responsible for completing tasks. True or False
False. Each person is responsible forn
You encoded a student ID card 2 x but they keep coming back claiming it still shows up as red. What do you do?
Check the condition of HSU ID card, offer a template for now but have them go to the housing cashier for a new card
Mallory is out of the office and their are no pro staff available. A student has a lockout but you are struggling to get started on onity. What do you do?
1. See if a coworker can help
2. call/text Tania
3. call RLC on duty
4. See if Donyet/Todd are available
Multiple fire alarms are going off throughout campus, who do you call?
Call in order RLC on duty to have RAs in position, UPD to make them aware
What do you do with a package if it does not have a room number or last name?
Place in ROSTER CHECK
RSSAs responsible for restocking masks/sanitizers. True or False?
True
A student is causing a scene after you just communicated a lost package, you have told them everything you were able to but they are still there requesting for more assistance. Who can you call?
1. Call Mallory
2. Reach out to RLC
Who do you need to call once your shift is over and you are done closing?
Call UPD and let them know the info desk is closing
Are RSSAs allowed to give personal information over the phone?
No. Under FERPA we are required to holds sensitive information private
RSSAs only need to go to facilities when they call us. True or False
False. check media center (bottom 3 bins for any mail that needs to be sent over) JGC mailroom/CCmailroom may have items to deliver to facilities. If they have not contacted us we should call them and ask.
Your coworker has not showed up to their shift, it is 10min before you are scheduled to leave; you have class after and they are supposed to close. what do you do?
If your coworker has not showed up for the first 15min text/call Mallory/Tania
Before you are scheduled to leave text/call Mallory/Tania that you cannot stay because you have somewhere to go after
A student requested their bed to be lofted 3 weeks in advance of moving in but when they moved in the request was not met. They are upset and are wondering why this was not done. What do you do?
LSR: Listen, Sympathize, Resolve
Resolve: Check if the maint request was placed on StarRez (if it was) radio 605 and ask for an update on the room. (if it wasnt) put a request and then radio maint with the request
Red folder what is it? and when do you use it?
Red folder is used during uncomfortable situation or confrontational events. You can use it when you call for assistance with an RLC or RA "Can you please bring the red folder?"
During creek view mail delivery you took the club cart and right as you are almost up the hill the cart stopped working. What do you do?
Call the FD and let them know to radio maint. Stay their till maint arrives
Do you leave the desk for shower lockouts? True or False?
True. Make sure someone is at the desk before leaving for a lockout