All About Ritual.com
Who is our "first Women's Health Advisor"?
Serena Williams
What multis that we have in both Citrus and Mint essence?
Essential for Women 18+, Essential Prenatal, and Essential Postnatal
Customer Cancellation and CX Cancellation
What is our Happiness Guarantee Eligibility?
No questions asked! To refund the 1st order, and with new item/s added to their subscription, both within the 30 days timeframe
What is the full name of our Founder and CEO in Ritual?
Katerina Schneider
What Ritual Product is the least expensive amongst others?
Sleep BioSeries Melatonin
If the customer reaches out about a shipping issue and wants to extend the snooze of their order, what should be the contact reason?
Shipping Issue (since it is a Primary Contact Reason)
Where do you kick the ticket about Truemed Concerns?
Escalations Queue
Synbiotic+
How many tablespoons of Essential Protein powder are needed for one serving?
5 tablespoons
The customer reached out about a Mispacked order, a refund request, and the recent sale on our website, what shoul be the contact reason?
Either Mispacked Order or Coupon/Promotion Question, since both are Primary contact reason. Use your best judgment on the situation
The customer sends us an email saying they haven't received their very first order. In following our golden rule for first order, what should be our next step towards resolving the issue?
Confirm the shipping address to ensure it matches what was registered on their subscription and our system
How much is our shipping fee for a One-time order?
$6.95
What products are available on Ulta Beauty?
Essential for Women 18+, Essential Prenatal, HyaCera, Sleep BioSeries
The ticket was handled as an Order Status. You are about to close the ticket when the customer follows up with a question about wanting to cancel their subscription as well. What should be the contact reason?
Order Status (since the ticket has not been closed yet and whatever the initial message/email's contact reason remains)
Based on our Return/Refund Process guide, give 3 things we base our judgment on when denying their refund request.
What is the only Ritual product that is USP verified?
Essential for Women 18+
What product/s have the capsule size of 00EL?
Omega-3 DHA & EPA
You handled the ticket as CX Cancellation as the customer requested to cancel their subscription. You closed the ticket and after 30 minutes, the customer followed up a question about the status of their recent order. What should be the contact reason?
Order Status (since the ticket was closed, you should change the contact reason as well.)
Based on our Return/Refund Process guide, give 3 things we base our judgment on when we approve their refund request.
Refer to our Refund/Return Process guide under "Ritual Error / Exceptions #Refund Approved"