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What is the Authorization Profile?
Where waivers live
Where do you enter a Employee Discounted Ticket Voucher?
Top of Sales Transactions
When do you Client Close?
Every time you go on break or lunch
Unique number assigned to everyone by Boyne that makes it quicker to look guests up
Boop their card to ensure you're attaching that ticket to the correct profile.
If you have to input an expiration date for a waiver, what's that date?
5/1/26
What's the Authentication Profile
Username and password
Where is the 10OK number located?
On the front, bottom, right of their RFID card, the back of the RFID card or in Axess
Where can I find a guest's Boyne Rewards number?
Access/Pass Media Profile > Pass Media Profile
Where can we see a guest's vouchers?
History Profiles > Voucher History
How do you copy someone's IP?
Right click while hovering over the number
I moved. Where do we change their address for them?
How do you change the birthdate?
Why is the date box yellow?
You're on a date that isn't today
What is Axess?
Your media cards
I just got married, how do you change my last name?
Click on the name in the top left and edit their last name.
What does () mean in Axess?
They should have a card to print via Print Deferred
Double check the expiration date!
Where do I go to Return/Resell a ticket to change the date?
One Resort Tools
Can I get Boyne Rewards points for a previous purchase?
Up to 6 months back if you already had BR
What search criteria do you select in Print Deferred if they have their order number or QR code?
External Order ID
My username is ILoveBigSky and I forgot my password. I've clicked Reset Password 27 times and I haven't received anything. Why?
You need to have your username be an email address that you use so it will send the Reset Password to that email rather than into space.
What is Access?
Your access to the mountain
Can I search someone by their Employee ID?
Yes
Where is the TRX or Transaction ID located?
In History Profiles, Transaction History, at the end of the transaction information line
What do you need to print out someone's RFID card?
Order number, QR code or ID