Equipment
The device that translates a optical signal to a digital signal.
What is an ONT?
The channel to post for help while on a call.
What is Help Me?
System used to create an ECM ticket.
What is TSD?
The element of a quality call that includes appreciation to the customer, Metronet's name , their name and the customers name.
What is the closing?
The slowest mammal on the planet.
What is a sloth?
The brands of router Metronet customers can receive with their service.
What is eero and zyxel?
The channel to participate for chances to win raffles as a new associate.
What is New Associate Forum?
System used to change DNS, disable IPv6, enable smart que management and local DNS caching.
What is EERO Dashboard?
The element of a quality call that includes the welcoming statement, metronet branding, department name, associate's name, and gathered customer's name.
What is the opening?
The best Onboarding Coordinator.
Who is Marquice?
The brand of ONT that is managed in AOE.
What is Adtran?
The channel to post when facing issues that prevent essential job functions.
What is RTS Systems?
System used to check for pots error messages, reset vm password, change call forwarding.
What is Metaview?
The element of the call that displays understanding of the customers concern.
What is empathy?
The longest running cartoon that first aired in 1989.
What is The Simpsons?
The device that broadcasts wireless signals to IPTV set top boxes.
What is a VEN?
The channel used for call examples to identify trends or market level issues.
What is Call Drivers?
The application used to view schedules and forecasted statuses such as meetings, breaks, and meals.
What is Verint?
You receive a call, and for whatever reason, the customer is upset and wants to speak with a supervisor; this is your first step.
What is de-escalate?
The peer assigned to a new associate to provide assistance with development and to display Metronet culture.
What is a mentor?
The Jaguar market customers will have this brand of ONT's.
What is Calix?
The channel where NOC tickets and service disruptions are posted.
What is Outages?
The following ONT models are devices managed by this system. 811 and 711
What is CMS?
When filling out the template for a courtesy credit, we will fill out the MRC. MRC stands for this.
What is Monthly Recurring Charge?
The name of the person who has a sidekick named Ron, is your supervisor, and has Shego as an arch nemesis.
Who is KP or Kristina Paige?