Troubleshooting
The brand of ONT that is managed in AOE.
What is Adtran?
The channels to post for help while on a call.
What is RTS Help & RTS TOOS?
System used to create an ECM ticket.
What is TSD?
The element of a quality call that includes appreciation to the customer, Metronet's name , their name and the customers name.
What is the closing?
The human body’s heaviest organ.
What is the skin?
An unlit PON light means this.
What is TOOS?
This is where you can view and join scheduled onboarding shadows.
Teams Calendar?
(or Outlook calendar)
System used to change DNS, disable IPv6, enable smart que management and local DNS caching.
What is EERO Dashboard?
The element of a quality call that includes the welcoming statement, metronet branding, department name, associate's name, and gathered customer's name.
What is the opening?
Music artist with the most Grammy awards. Has appeared in films such as Dream Girls and Austin Power Goldmember. Well known for songs such as "Single Ladies" and "Halo".
Who is Beyonce?
An unlit Data light means this.
What is no ethernet connection?
The channel to post when facing issues that prevent essential job functions.
What is RTS Systems?
System used to check for pots error messages, reset vm password, change call forwarding.
What is Metaview?
The element of the call that displays understanding of the customers concern.
What is empathy?
Richest person in the world's history.
Who is Elon Musk?
The Jaguar market customers will have this brand of ONT's.
What is Calix?
The channel used for call examples to identify trends or market level issues.
What is Call Drivers?
The application used to view schedules and forecasted statuses such as meetings, breaks, and meals.
What is Verint?
When a customer gets upset and wants to speak with a supervisor, you should...
What is de-escalate?
This planet in our solar system is the hottest.
What is Venus?
Single port Nokia ONT (aka "Pocket ONT") capable of servicing multi-gig internet plans. (two correct answers)
What is the XS-010X-Q / G-010G-T?
The channel where NOC tickets and service disruptions are posted.
What is Outages?
This system determines your adherence.
What is Five9?
(going into Ready 6 minutes after your shift starts will result in a tardy)
The 4 elements of account validation.
What are the account holder's name, the full address*, the mobile phone number, and the email address?
*including city, state, zip
The name of Ariel's trinket-loving bird friend.
Who is Scuttle?