Tools
This tool is used to verify if a number is portable
What is the Check Transfer Eligiblity Tool
Customers are required to stay on these plans for the duration of their term.
What are Simple Share Unlimited CAN-US and Peace of Mind Unlimited CAN-US
What Credit Class can upgrade on the Zero Upfront option?
B
Is 5657 a weak PIN ?
What is YES
What is the name of the tool we use for Renewals, Activations and Exchanges
What is MSS
What is the plan at 0$ and allows to experience endless data?
What is Peace of Mind Access - Tablet
This plan works with wearable technology.
What is Peace of Mind Watch plan
This tool is used to report unplanned incidents and outages affecting multiple team members using CE tools, such as Smart Desktop, Desktop One, Order Entry, etc.
What is Situation Management Tool (go/CSESM)
What is the informations that you need to ask a dealer for verification?
what is first name, Sales Rep ID and Dealer code
This tool allows someone other than the account owner to renew contracts when visiting Channel Partners/Corporate store locations
What is the Role Manager Tool
This Unlimited Nationwide Calling plan costs $30 and includes 2500 min of local Call Forwarding.
What is Wireless Home Phone 30
This device creates a phantom number when activated
What is the iWatch series 3 and 4
As a CHC agent, when do you have to speak to the client?
What is to verify a prepaid account.
This tool is used to help calculate proration
What is the invoice calculator
A client has 10 months remaining to his contract. Client is on a YC plans and wants more data. Can you offer a POM plan?
What is Yes, but client need to pay the remaining DB
Name the Smart Hub models currently available
ZTE MF279
This form is used to pre-register international, non-Canadian, credit card, or prepaid credit cards. This process exists for security purposes and to ensure the protection of TELUS customers.
What is AVS Management Form and chat
Client didn't enter une PIN in the IVR and is an authorized user but can't provide the PIN verbaly. After asking a total of three pieces of information must be verified,the client just wants to register PAP. What do you do?
What is you don't do the change. Only the PR can do that type of change.
This tool is used to confirm current device pricing.
What is AURA (go/aura)
This plan can be activated on a single line mobility account even if they only have FFH Internet or Cable
Wireless Home Phone Add-A-Line 10
After the powecycle, what can you suggest a client to do when they have connection issue with an IPhone?
What is Reset Network settings.
A DL is on the account but customer cannot verify DL as it has changed due to move of province, can you give him access?
What is YES. After you sure that you are speaking with the account holder and verified the PR using other methods