The greatest sales person alive
Customer: I want to know what services you offer for rodents in my home.
Agent: ________________
What would 1 or 2 service options would you offer the customer?
What is PF365 or One-time services?
A customer calls and is extremely upset about a scheduling miscommunication.
What call quality skill would you use?
What is Empathy?
A customer calls in to confirm their appointment.
What canned response would you use?
What is Residential - Appointment Confirmation Email?
Customer: I have bedbugs and I need them gone now!
Agent:__________________
What 1 or 2 services would you offer this customer?
What is one-time service for bedbugs?
This email will make or break our relationship with our company.
What skill would be applied to this situation?
What is Email Etiquette?
What canned response would you use?
What is Call Back - No Response - Day 3?
Customer: I need services for silverfish and spiders at my home urgently.
Agent: ____________
What 1 or 2 services would you offer this customer?
What is PF365 or one-time services?
A customer calls in to inquire about services we sell. You did a great job pitching the quote but what skill is needed at the end of the call to ensure we get their business?
What is Closing Skills?
You are confirming an account termination.
What canned response would you use?
What is Termination with/without cancellation fee?
Customer: I have a raccoon in my apartment. It's scaring me. HELP!!!
Agent:_____________
What service would you offer this customer?
What is Wildlife Inspection?
You get into a verbal fight with your colleague. You both can not seem to see eye to eye on a situation. You both engage your leader to help with the issues.
What skill would be applied in this situation?
What is Problem Solving Skills?
A customer needs a quote for a PF365 program.
What canned response would you use?
What is BC or ON Residential - PestFree 365 - QUOTE ?
Customer: I'm not happy with this legacy terminix contract and I want to terminate the service. The frequency does not work my me or my family.
Agent:_____________
What service(s) would you offer this customer?
What is PF365?
You are assigned 6 projects and they are all due the week of November 25th, 2024. The projects need to be prioritized from longest presentation to shortest presentation. You have 3 customers that need call backs during that same week as well.
What 2 skills would you use to ensure you are keeping on track with your work and presentations?
What is organization skills and time management skills?
You need AR to clear an owning balance.
What canned response would you use?
What is CER - Clearing Balance?