True or False
International shipping is no longer offered for singles orders.
True - we've decided to discontinue this option during international check-out. Customers opting for international shipping will now encounter an error message indicating that they haven't met the minimum requirements.
What small tweak has been made to the University Questions?
Question #6 is changing from "Is this order being paid for using University funds?" to "Is this order being paid for using University funds or personal funds?"
The form email has been updated, but make sure to update any personal hotkeys or forms!
What pigment decreases in plants during autumn, making them lose their green color?
Chlorophyll
There are no plans to allow customers to crop uploaded images in the Design Lab.
False - our Design Lab Engineering team rolled out a test to allow Upload cropping in the Design Lab! We'll receive more info when this feature is rolled out 100%.
What are the two ways to identify Inventory & Distribution Orders in Embassy?
1. The embassy order icon of a "package inside of a house"
2. The shipping address:
Inventory Order
1225 Southgate Pkwy
Etna, OH 43062-6508
What do we call the day when the hours of daylight and and darkness are equal?
Equinox
Service should continue completing art for some fix orders.
False - With the change to how art does Blanks Assignment for decoration areas, we should no longer complete art for ANY fix orders. All fix orders must go to art.
Based on this change, notes must be left to Art for every fix indicating blanks assignment needs to be completed. A template has been added to Embassy called “Fix Notes - No Art Changes”
How can we identify and avoid problems with AI files that are being sent to our 3rd party vendor Pro Digitizing?
Double-check the art file when downloading before sending it to Pro. Files should be submitted with an .ai extension.
As a work-around downloading in Chrome will allow the file to save properly.
Which state grows the most pumpkins?
Illinois
The "1 or 2 Just Do" rule is still okay for scenes that require a return.
False - Scenes that require a return (ie crooked print), a return is expected for any number of affected pieces 1-100+
This only applies to bulk orders at this time, and singles can still be logged with a photo only.
How do we handle escalations relating to Migrated Group Orders, Fundraisers, Online Stores, and Inventory & Distribution orders?
Who were the first group of people in history to use scarecrows?
The Egyptians
The Content Steering Committee has provided specific guidance for customer communication when encountering designs related to the Israeli-Palestinian Conflict.
True - the RU provides templates for email, chat, and phone communications regarding these orders along with phrases that we can offer as alternatives.
Per the email from Heidi on 10/10, we should be escalating all designs referring to the conflict to the CEG for now.
What about once the order is placed, in progress, or delivered (ie problem resolution)?
GO is open, closed, or canceled - transfer to Sales in whichever channel they come in through, just like for contacts related to legacy Group Order Forms.
GO is placed, in progress, or delivered - Platform Care
For now, we will use Proaction_Fundraising in Five9 and the Proaction email skill in Embassy.
What is the official word for the sound of leaves and trees rustling in the wind?
Psithurism (pronounced sith-yuh-riz-uhm)