RU Ready #1
The two options we should give customers after they ask for a manger.
What are a callback or a hold & transfer?
What is SSS?
False: We cannot print some prints on the pocket and move some off the pocket
True of False: Anyone can proceed without permission using the Custom Ink logo Inky without permission.
True: Custom Ink allows anyone to use their logo without permission, if brand guidelines are followed.
This Germany city gives its name to one of the USA’s favorite foods.
What is Hamburg?
The exact phone skill we should use for warm transfers of escalated customers for (In Process) issues.
What is "SA_Lead_Transfer"?
Reach out here if no one is available on the Leads phone line for escalations.
What is LiveChat?
The height at which a Leg Print becomes considered a "Full Leg" print requiring selection of the Full Leg attribute.
What is more than 5" tall?
The Claiming Priority Levels in order from 1-4 for SA today, 8/11.
What are : 1. Service, 2. HCP, 3. Specialty, 4. Core
The oldest soft drink in the USA.
What is Dr. Pepper? Originally made in Morrison's Old Corner Drug Store in Waco, Texas, the drink's unique flavor was a hit when it was first sold in 1885.
Make sure to fill out "this" after transferring an escalated customer.
What is the escalation survey?
The new template that has been added recently to the template dropdown in Embassy for unposted orders.
What is "Unposting - Specialty"?
Note "this" to art if a leg print has a side seam but the customer insists we need the art to print on the side of the pant leg.
What is: "The leg print should be placed as close to the side seam as possible. "
Process to follow if you claim an order that has an advanced profile sister order you are not able to review and if no SA owns the order.
What is set the profiles of all orders to match the advanced order and unclaim the order.
A Chinese gooseberry is more commonly known as this fruit.
What is a kiwi?
We need "this" when logging a printer error even if it is only for 1 item.
What is a photo or return to confirm the error?
Coming soon (8/15/22)! In this scenario, Branding will be automatically removed from an order.
What is when the offensive content category is selected for an order?
What is 2 ink colors?
What is 3PM local time?
The worlds hottest pepper as ranked by Guinness Book of World Records.
What is the Carolina Reaper Pepper? At 2.2M Scoville units it is 275-440 times as hot as a Jalapeno pepper.
Another update scheduled for 8/15 will let the art team select this order attribute in Embassy empowering them to take more ownership of orders.
What is the RO Attribute ? (Note : SA is still responsible to update orders with RO attributes and flags will still be given on SA by ART if this is missed on manually reviewed orders)
Actions to take once escalation survey form responses are emailed to you after an escalation.
What is forward them to your Lead, AM, and the leader who took the escalation?
True or False: Prints going above or below the pocket can be combined with non-pocket T's or a print that is not on the pocket.
True
The two types of Kit orders that a customer can use to ship multiple items to their groups.
What are onsite pre-made kits and custom kits?
This Asian fruit has the nickname ‘king of fruits’ because of its large shape and rich flavor and is also known for its distinctive smell.
What is the Durian?