New Updates!
JournalBooks are becomming more stylish! These start out as white notebooks and saved patterns are decorated on. We are adding this many new styles of JournalBooks.
What is 37 new styles?
The DS Playbook is designed for this purpose.
What is to help team members from all channels have a successful design consultation with Customers?
The 4 main sections from the DS Playbook.
What are, "Design Services, Lookbook, Tips & Tricks, and Design Dictionary"?
A service rep should do this after create a second chance order? (Only after a resolution is confirmed with the Customer)
SCO's should be manually owned and reviewed by the service rep that created the order.
Design Services has these 2 paid services available to customers.
What are Design upgrades and Custom Designs?
Where CS requests are submitted.
What is the Design Queue?
This action will be taken if the SCO created by the service rep is outside of their profile.
What is chat into the corresponding profile via LiveChat to have the higher profile SA's manually claim the order.
The standard costs for both a design upgrade and customer design.
What are $25 for upgrade and 150 for custom?
True or False: If you need a revision on a design services request you should start a new submission.
False: You should submit a revision to your original request.
This group especially known for their can holders has extended its closure due to Hurricane Ian.
What is Koozie Group?
True or False: Revisions are Free for Custom Designs and Design upgrades.
What is True
Feedback for embroidery vendors and PRO should be sent to this email.
What is "sc.production@customink.com"?
ZD has added a new macro to leave tickets for this team.
What is SSS?
With the rollout of the DS Playbook and Lookbook we will be retiring this old tool.
What is the DS Style Wizard?
The standard turn time for a custom Design to be created.
What is 3 business days? (including holidays)