Einstein
I must do this before I can access a customers information
What is verification?
Section where you add an authorized user
What is customer tab?
Georgia, Tennessee, Louisiana, Arkansas, Mississippi, Alabama, South Carolina
What is Big South?
Leader from New York
(2 payments/1 ticket)
Who is Danny?
How are you today?
(2 payments/ 1 ticket)
What is warm and friendly?
I must go here to see payment arrangement options
What is "Take a payment" / Payments page?
Where I can find the exact date of scheduled interruption
What is the Billing Calculator?
Ask the customer for City, State and Zip
What is Outbound Verification?
Favorite color yellow
(3 payments/2 tickets)
Who is Sanita?
When can you make a payment?
(3 payments/2 tickets)
What is Discover Needs?
Starting from full balance to past due balance when discussing payment options
What is top down negotiation?
I go here to restore customers services right away
What is Work Order Clock?
Customer needs to speak to a supervisor
What is Schedule a manual callback
Evan Reiter
(3 payments/3 tickets)
Who is the CEO of RUI?
You can always make payments in the future online
(3 payments/ 3 tickets)
What is an Xfinity Brand Ambassador?
Must be disclosed before taking a payment
What is the $5.99 transaction fee?
Here is where I can find a customers billing cycle date
What is the customer information tab?
I must do this after every call
What is disposition and notation?
Managed four other call centers previously
(4 payments/4 tickets)
Who is Porsha?
You will need to make your payment before the 4th to avoid another interruption
(4 payments/4 tickets)
What is setting clear expectations?
Indication that customer's services are interrupted
What is Soft disconnect displayed in billing summary section?
Code used to restore services
What is 6Y?
I do this before I take customers payment information
What is Mask the call?
In love with their new Lexus sedan
(4 payments/5 tickets)
Who is Mike Russell?
I already have a card on file, if you can verify the last 4 digits
(4 payments/5 tickets)
What is make it effortless?