INBOUND
Thank you for verifying through the automated system
What is an IVR verification?
Where services are restored
What is work order history?
or what is the clock?
How are you today?
What is warm and friendly?
Where the other RUI office is located
Where is NY?
Ask for full balance then past due then arrangement
What is top down negotiation?
Before interruption
What is pre?
or what is the money sign?
You can access your account and make future payments online or on the app
What is xfinity brand ambassador?
CEO of the company
Who is Evan Reiter?
Green bar in einstein
What is an eligible account?
After interruption
What is post?
Where to locate customers exact interruption date
What is the billing calculator?
You have a card on file i can use if you just verify the last 4 digits on file
What is make it effortless?
Supervisor originally from NY
Who is Danny?
Red bar on einstein
What is an ineligible account?
Avoid services from being interrupted in CSG
What is a work order?
Slashes in the services
What is an interrupted account?
I understand you can't pay today, when can you make a payment?
What is discover needs?
Our client
Enter 6y in CSG
How do you restore services?
Avoid credit card information to be on recording
What is mask?
New bill generates out
What is the cycle date?
Thank you for being a customer since 2018, we really appreciate your loyalty to comcast
What is show appreciation?
Supervisor that loves the color yellow
Who is Sanita?