Einstein
I must do this before I can access a customers information
What is verification?
Section where you add an authorized user
What is customer tab?
How are you today?
What is warm and friendly?
I must go here to see payment arrangement options
What is "Take a payment" / Payments page?
Where I can find the exact date of scheduled interruption
What is the Billing Calculator?
Ask the customer for City, State and Zip
What is Outbound Verification?
When can you make a payment?
What is Discover Needs?
Starting from full balance to past due balance when discussing payment options
What is top down negotiation?
I go here to restore customers services right away
What is Work Order Clock?
You can always make payments in the future online
What is an Xfinity Brand Ambassador?
Must be disclosed before taking a payment
What is the $5.99 transaction fee?
Here is where I can find a customers billing cycle date
What is the customer information tab?
I must do this after every call
What is disposition and notation?
You will need to make your payment before the 4th to avoid another interruption
What is setting clear expectations?
Indication that customer's services are interrupted
What is Soft disconnect displayed in billing summary section?
Code used to restore services
What is 6Y?
I do this before I take customers payment information
What is Mask the call?
I already have a card on file, if you can verify the last 4 digits
What is make it effortless?