Vehicle Operations
Risk
Human Resources
Daily Rental
Business Management
100

What is the Group’s LOFR Goal?

Less than 5

100

How large can a star be on a windshield and the vehicle can still be rented?

Vehicle should never be rented with an unrepaired star in the glass

100

What is the Groups All-In Retention goal for FY27?

80%

100

What are the 3 things you must do to pass a phone shop?

  • Branch must answer within 6 rings
  • Can’t put the caller on hold for more than 2 minutes
  • Branch must offer a reservation within the requested time or had a warm transferred to the res team
100

What is our Insurance Rate goal for GP34 ?

$37

200

At what measurement do we need to replace tires?

4/32"

200

What is the reward for finding a firearm ?

$200


200

List (3) things on the BRM Matrix?

Home City 
3 Month TSQI
Net Other Improvement
I- Rate Improvement
OP Improvement
Branch DE Growth
3 Month Branch Retention 

Airport
1 Month TSQI
DE%
OP Improvement
UIL
3 Month Retention


200

Recite the Behaviors of Excellence:

  • Ownership
  • Empathy
  • Flexibility
  • Urgency
200

What is our OP Improvement goal for FY27?

$50/Car

300

What percent of recalls did GP34 have out of total impacted units in the South Central?

5%

300

What are the steps to a full vehicle inspection?

Hail on Hood (zebra sheet), Windshield, Four Corners, Roof, Tire Inspection and Interior Inspection

300

List (3) things on the MT Matrix?

Home City
3 Month TSQI
Employee Total Additional Revenue
Employee I-Rate
Employee Insurance CDW Penetration
Ticket Volume 

Airport
Total Tickets
Coverage Yield
Coe Yield
1 Month TSQI

300

What is our Renting Percentage Goal for GP34

85%

300

What is the formula for Time and Miles Revenue?
What can be added to T&M Revenue to get Total Revenue ? 

T&M Revenue = ADR x DE % x # Days in the Month
Total Revenue = T&M Revenue + Net Other

400

What are the three priorities of Vehicle Operations?

Safety, Speed, and Spend

400

What do you enter in a claim for Insurance Information if a customer is uninsured or does not provide insurance information?

“Uninsured” for Company Name and “phone #” for Claim Number?

400

When are annual reviews due each month?

Completed before the 15th of each month 
400

What is the Groups SQI goal for FY27?

87%

400
What are the controllable cost goals for FY27?
Bad Debt - less than 3/car

Customer Sat - less than 3/car
UIL - 7-10/Car
PDR - 45/Car
HC Fuel - (5)/car
AP Fuel - (15)/car

500

How many days do we have to contact customers who are in recalls per the Safe Rental Car Act?

24hours

500

What are 3 things we should check in the QC Process ?

  • Tires have been properly rotated/turned.
  • Tire tread depth exceeds Enterprise tread depth minimum standards, verified using a tire tread depth gauge.
  • License plates are correct, properly attached, and current.
  • Vehicle is free of damage. Any minor damage must be documented in LDR.
  • Any stone chips or stars in the windshield/glass have been repaired.
  • All customer data has been cleared from the radio and infotainment system.
  • Interior has been thoroughly inspected for personal belongings, including:
    • Under and between seats
    • Center console
    • Glove compartment
    • Door and seat-back map pockets
    • Other storage areas
  • Fuel level is at one-half tank or greater.
500
What is ETFA stand for ?

Expectation
Training
Follow Up
Accountability 

500

List (3) things on the new EOD checklist?

EOD Revenue Recap
EOD Operations Recap
Callbacks Update
Close Pend Update
Daily Task Update

500

What is the number one way to decrease your expenses and improve your profits ?

Grow your fleet! 

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