Duration
How many calendar days does a Sr. BSR, BSR or BSR Supervisor have for a protected lead?
What is 4 days
If a new inquiry is created on what day can a lead be taken if a new warm lead is requested?
What is fourth day
Which date is considered day one on a new opportunity?
What is create date (holidays and weekends excluded)
Specifically for lead max how many calendar days does a Sr. OBSR, OBSR or OBSR Supervisor have for a protected lead from a closed lost channel?
What is 20 Calendar days
When creating a lead what is the most important address line in terms of a lead dispute?
What is address line one and zip code
What happens if two different agents send a lead reassignment in the box?
What is first to send the email to the box wins
How many days does a retention rep get to work a lead?
What is 14 days
What channel(s) is excluded from the 4-day rule?
What is BAE/CAM/RET as long as the lead was generated from OTM or a cold source
In a situation where there is a lead created at the same time by two different reps what are the steps to determine who wins?
What is check workbench to verify the exact time stamp including seconds
Specifically for lead max how many calendar days does a Sr. BAE or BAE have for a protected lead from a closed lost channel?
What is 22 calendar days
If there is not paperwork on a lead with a pending survey can that lead be reassigned?
What is after the first day
When an agent takes a lead from the dialer without contact can that lead be reassigned?
What is yes
You can take a lead that has not been modified in how many days?
What is 15 calendar days
How many days are you protected when you have a project code on your lead?
What is 90 days
If an agent closed lost a lead and recreated the lead, can it be reassigned?
What is yes