Small Container
A business consultant can adjust the size of container or level of service
What is service change
If the prospective customer's project lasts longer than this period of time, he or she will need to work with Field Sales.
What is 90 days
Even though the area has already created a contract with us, individual customers will call us to start service.
What is a new start.
What is a franchise customer
This occurs when a person that does not have an account opens an account with us.
What is a new start
A temporary container that is going to be picked up more than once during the project.
What are Multiple Pick Ups (Hauls)
What is permanent.
What is special handling
Why a Business Consultant will never change the rate for a Franchise customer
What is the rate has already been negotiated.
A customer that has an 8-yard container serviced 1 time per week, has more trash than that and increases his/her number of pick ups to 2 times per week.
What is a Service Change
A customer doing a remodel wants two 40-yard containers. One for solid wast and one for recycling
What are Multiple Large Containers (Up to 5, Single Site)
If the customer is unsure if our truck has room to service the container this is needed.
What is a site survey.
When the customer wants a container that will break down the material they are disposing of on site.
What is a compactor
True or False: Much like Business Consultants cannot negotiate price, they are also unable to make changes to a customer's service level in a Franchise area.
What is False
I just purchased a business from one of your customers and I need to take over the account.
What are Ownership Changes
When an existing customer needs a container at a different address
What are Multiple Sites (add Single Site to Existing Customer)
One item we will not negotiate or waive when creating service.
What are fuel and environmental fees
I wouldn't be able to sell a 30 yard container that gets picked up weekly at the mall because I am unable to sell
What is permanent containers
Business Consultants can only sell to a customer in this industry in Franchise areas.
What are construction companies
A Business Consultant is can't convince the customer that Republic Services can mend the relationship. The division will have to close the account
What is Unsuccessful Retention.
When a customer asks specifics about when they signed up for service, specific terms and conditions of the agreement that we have with them.
What is contract inquiries
A job that is going to need the container to be emptied more than one time.
What are multiple hauls.
Whenever there is a question about safety at a site or it is not certain that a truck could maneuver at the site, we perform this service
What is a site survey
What are two items that Business Consultants cannot handle for any line of business.
What are Compactors, Special Waste and/or Site Survey situations.
A franchise owner calls in and needs five 8-yard containers. One at each of his/her five restaurants
What are Multiple Sites Small/Large Containers (Unlimited)