Shopify Stuff
What is the new app that matches us with other advisors through Slack to set up chats and meets.
Sidekick
Where do we send merchants to authenticate if they come into chats or calls unauthenticated? (The link)
What channel do we reach out to when a merchant’s payments are on hold and there are no open ZD tickets?
#support-risk and #support-money, depending on the situation.
If a merchant wants to integrate their own shipping account or use a shipping app to display rates at checkout, what needs to be activated on the account, and who can approve this?
Carrier Calculated Shipping (CCS) can only be approved by the AO
What is a free Shopify app for US merchants looking for wholesale suppliers?
Handshake
What is Shopify’s mission statement?
"Making Commerce Better for Everyone"
What is the channel we go to in slack when we have a Themes, TMS, or questions in general? (mon-fri)
#apac-support
What payment method will appear for customers shopping from their iPhones or Safari browser (if the merchant has it enabled)
Apple Pay?
If merchants are fulfilling and shipping orders from Canada, the US, Australia or the UK, they are eligible for this Shopify product. What is it?
Shopify Shipping
How does the Shop app show featured products for different stores?
The app uses the viewers trends and cached data to find products that they may fit their interests.
What is the platform that gives Support Advisors insight and data visibility toward key objectives and value metrics?
Apollo
When this is present on the account, we can’t add extra trial time for merchants to temporarily access their admins. What is this?
An unpaid or failed invoice
What is Shopify’s “Buy now, pay later” payment product
Shopify Payment Installments (SPI) with Shop Pay?
Sendle accepts extra parcels that are not included in a scheduled pick up. What process should the merch follow?
Merch needs to purchase a label in the admin, for pick up on the following day, as this is the earliest a pick up can be scheduled. Contact Sendle directly and inform them of the change, and add the package to the other orders that are scheduled for pick up.
What is the time period in which customers can cancel orders that were placed directly on Facebook or Instagram checkout
30 minutes
What is the year Shopify was founded?
2006
What do we do if an app or theme developer has been unresponsive 1 business day after we sent a warm handoff?
A follow up email
What is the name for a set of linked financial products designed for merchants, including a money management account, spending card, and cashback rewards?
Shopify Balance
Local pick up will stop working once a store exceeds a number of locations. What is that number?
20
To appear on this app, the merchant’s first Shopify Payments transaction needs to have been at least 90 days ago. What app is this?
Shop App
What is the Shopify store that became a publicly traded company in November 2021?
Allbirds
How long does a merchant have to submit evidence when a chargeback is opened against them?
Approx 2 weeks
What is the local payment method that integrates with Shopify Payments for merchants in the Netherlands?
iDEAL
It’s only possible to create return shipping labels from the admin for domestic orders in what country?
United States
What is the name of a unique and internationally recognized identifier for a product, usually seen as a barcode?
Global Trade Item Number (GTIN)