Know Your Colleagues
DAILY DOUBLE
The person serves as our Chief Customer Officer.
Who is David Kocher
TruForm Hosting comes in these three levels.
What are Basic, Advanced, and Elite
This is where service reports live for our clients.
What is the client website admin
Customers can expect to hear a response from Support on an email ticket within this timeframe.
What is 24 hours
Customers need a RW Website to utilize Launch Chat AI—true or false?
What is false?
This leader oversees our DSO and Enterprise Customer Success Managers.
Who is Melissa Petrucci
This is the process of transferring phone numbers in and out of RevenueWell
What is Porting
Opportunities are managed in this system.
What is Salesforce
Kick-off questionnaires for digital and print services are sent at this time.
What is automatically through Totango once the case is created
The abbreviation SEO stands for this.
What is Search Engine Optimization?
This team member handles custom website design orders.
Who is Whitney Eshleman
Unlike custom websites built from the ground up, this type of website works from a preset design.
What is a semi-custom website?
Customer Success uses this system to manage risk cases.
What is Totango
RW TV videos are added this often.
What is Quarterly
This percentage is the goal CSAT score for the Support team.
Waht is 80+%
This person is our Technical Enablement Specialist.
Who is Makaehla Harrington
Support is available during these hours of operation
What is M-F 7am-6pm CT
Our CX enablement resource platforms are located in these three places.
What are Workramp, RW Academy, and Help Center
The SEO team meets with Basic SEO clients for business reviews this frequently.
Waht is Semi-annually (every 6 months)
Customers make changes to their phone settings and customizations in this system
What is PBX
This team member handles all of our print supplies for offices.
Who is Anthony Pantiliano
We offer these two types of paid advertising.
What are Social Media Boosted Posts and Pay-Per-Click (PPC)
AI customers would find their analytics in this location
What is the Insights tab within Marketing Platform
A General Dentist looking for a Custom Form or a Specialist should be on this TruForm package.
What is the Advanced TruForm package
These are some of the random items that your colleagues posted about on their desks.
What are Mirror, Quiller Wheel, Unicorn, Buddah figure, Mushroom collection, dark chocolate, Calico Critters, note from daughter, "cutie pies" Plant Legos, and/or beverages