Unit/Repairs Page
These override the tire preference sheet.
What are the special instructions?
We call the first ___ shops before accepting a foreign brand.
What is two?
This is the first step when needing to transfer a caller to Ryder.
What is get approval from the Ryder Channel?
If applicable, this required public note can be found on the Time/Requirements page.
What are the scheduled times?
This is how many customer specific, or "extra", questions there are on the Unit/Repairs page.
What is two?
This is always the off tire disposition.
What is Casing Credit?
We update the driver if the ticket took longer than ___ to dispatch.
What is 30 minutes?
We hold for a warm transfer for this amount of time, before cold transferring the caller.
What is three minutes?
What require public note is found on the Contact/Account page?
What is the dispatcher name and phone number?
In regard to the unit, we must ask the caller if they have this, but if they do not we are okay to proceed, so long as the remaining information matches.
What is the last 6 of the VIN?
The Ryder tire preferences are found here.
What is the link in the script?
We must receive this, in addition to approval, from the Ryder Channel before accepting a foreign brand tire.
What is the foreign national account information?
True or False: Mud flap only is considered tire service.
What is False?
Provide two required notes found on the Unit/Repairs page.
What are ...
Customer name?
Tire size?
Rim damage?
Mud flap damage?
Auto inflation system?
For non Ryder units, we will need this to search for and verify the unit.
What is the full 17 digit VIN number?
If the customer is Venture Express or Cardinal, these additional notation must be made.
What are the Ryder unit number and the customer unit number?
We update the driver if the ETA is over ____.
What is 90 minutes?
True or False: A unit may show up as sold, requiring us to transfer the caller to Ryder.
What is True?
If applicable, this is a required public note found on the Location page.
What is a gate code?
This is the first question asked on the Contact/Account page.
What is, "Are you currently located in the United States or Canada?"
If the caller provides a customer name that is not listed in the unit attributes, this is the first step you would take.
What is check the link in the script that allows you to view alternate customer names?
We transfer to Ryder if we are unable to find a shop after this amount of time.
What is 40 minutes?
The required notations when transferring are the unit number, the customer name, the reason for the transfer, and this.
What is the name of the agent in the Ryder Channel that approved the transfer?
The HALO system is now referred to as this.
What is an auto inflation system?
For Cardinal units, make sure you are selecting the one labeled _____.
What is RIL CLM - Company Name?