Price is Right!
How much is the rebill price for the Superfood Creamer, Vanilla 2-Pack?
$20
What tree nuts are found in the Hazelnut Cashew creamer?
hazelnut (flavor) and cashew (base)
What is the CR when the customer asked if RYZE is 100% US-owned?
General Info:Company Inquiry
Which RYZE merch costs $50?
Cozy Rye Crew
What is the return/refund reason when a customer prefers to order as they wish?
Return — Personal/Lifestyle Reason
How much is the rebill price for the ritual set (2 coffee OG2 + 2x 5-serving vanilla creamer)?
$80.01
Which product is called the June Creamer of the Month?
Caramel Cashew Creamer
What is the CR if the customer inquires whether we do heavy metal testing for the matcha?
General Information:Lab Results
For Target stores, how many servings are in RYZE Dark Roast?
20 servings
What is the return/refund reason when a customer reports that RYZE caused them palpitations?
Return — Medical/Health
How much is the rebill price for the Superfood Creamer, Vanilla 3-Pack?
$30
Which supermarket chain is the latest retail partner of RYZE?
Publix
The customer purchased the RYZE Ritual Gift Set. They reported that the scoop arrived broken. What product label/s should I add to the form?
Bundles:RYZE Ritual Gift Set:Scoop
Which RYZE subscription costs $160?
RYZE Ritual Set Prepaid Plan
What is the return/refund reason for a refused package?
Refund-Shipping Issues
How much is the OTP price for the Ritual Set + 2 Vanilla Creamers (1 OG2 Coffee + 1 Matcha + 2 Creamers)
$110
Which product is called the July Creamer of the Month?
Mocha Cashew Creamer
What is the product label when a customer ordered the RYZE Ritual Set on 9/25/25?
Bundles:RYZE Ritual Set:Medium Roast OG2
Bundles:RYZE Ritual Set:Creamer
Customers with an Overnight Oats subscription will be notified that we'll automatically cancel their subscription by end of August. What product are we offering in place of the oats, and for what special rate?
Medium Roast Coffee Starter Kit. The starter kit will be available for $34.30 (57% off the regular $80 price)
What is the return/refund reason for an order with an active/pending chargeback dispute?
No return/refund
The customer ordered the Coffee + Matcha Ritual Set. Their second shipment will go out tomorrow, and they requested to cancel the subscription today. How much will you refund the customer?
Refund $23.50, so their final paid amount becomes $125
What is the net weight of the standard 5-serving creamer pouch?
2.5 oz
The customer ordered a ritual set on 8/12/26. They reported that they didn't receive any creamer. What product label should be added to the form?
Bundles:RYZE Ritual Set:Vanilla Cashew Creamer
RYZE is currently running a test where customers in 5 states will not receive the usual 3-day reminder before their next order ships. What are these 5 states?
TX, PA, OH, AZ, and IN
What is the return/refund reason if the customer refused a replacement of a coffee bag with a leaking seal?
Refund-Quality Issue