Measuring Performance
Help you understand behaviour and performance at work.
What are appraisals?
Most widely researched and used theories within the realm of career development
What is 'theory of vocational interest?
Comes from inside the individual. It’s about feeling interested in, or getting pleasure from, doing a good job.
What is internal / intrensic motivation?
This theory states that the most effective leaders are individuals who possess certain personality traits and attributes
What is trait theory?
The languages, values, attitudes, beliefs, shared expectations and customs of an organisation
What is organisational culture?
Can be easily observed and measured:
The number of days absent
The number of sales
Calls made to a client
Tasks completed in a specific time scale
What are objective measures?
Most popular selection methods in recruitment
What are interviews?
Is about rewards, such as money, grades or a promotion
What is external / extrinsic motivation?
This theory suggests that no single leadership style is better than another and is both task-focussed and relationship-focussed
What is Hersey and Blanchards Theory.
"organizations do not adopt a culture in a single day, instead it is formed in due course of time as the employees go through various changes, adapt to the external environment and solve problems."
What is Schein's definition of culture?
Most commonly used to evaluate how well employees perform their jobs
What are subjective measures?
General topics are determined beforehand, but there is flexibility in the questions asked
What is a semi-structred interview?
This theory suggests that all human needs can be accessed and satisfied simultaneously, rather than from the bottom up
What is Alderfer’s ERG Hierarchy of Needs?
These theories assume that there is no one best way to organise, or lead.
What are contingency theories.
Attitudes and values that do not align with the dominant culture of the company or organization, and cause friction and potentially long-term problems such as reduced productivity, or high staff turnover.
What are countercultures?
The tendency to rate an employee with a similar score based on their overall impression of the employee’s performance (generally good or bad) on rating scales to assess performance
Tests that require employees to do a piece of work similar to what they’ll be doing in the job.
What are work samples
A cognitive theory of motivation which suggests that employees are rational decision makers who will put effort into activities that lead to rewards that they are seeking
What is Vroom's expectancy theory?
Employers assess their employees
What is a downward appraisal?
Measures psychological attributes and includes measures of knowledge, ability, intelligence and personality.
What is a psychometric test
The basic premise is that setting clear, specific and challenging goals leads to enhanced performance because we have increased motivation to achieve the goal
What is Locke's Goal Setting Theory?
Multiple people appraise an employee, including peers, customers, and supervisors.
What is a 360 degree apprisals?
Allows companies to verify that a candidate is telling the truth about previous jobs they have held. They are commonly used for this purpose just prior to making a job offer to check that a candidate is representing themselves honestly
What are reference checks?
Skill variety, task identity, task significance, task autonomy and job feedback are part of which theory?
What is Hackman and Oldham's theory?