Desk Policies
What are the three types of stamps we sell at the desk?
CDN, US, and INTL,
Name the RLC and their partner that lives at CLV that we accept mail for.
Marlie Keresturi (RLC) & and her partner, Lauren White
Are FDAs responsible for making their personal cell #’s visible to each other on When 2 Work?
Yes
Who is the Operations and Development Coordinator, Desk Services?
Melissa Blewitt
What is our current Guest Policy in residences?
Only individuals who live or work in a building should access that building. Pending further information, students may visit one another only if they live within the same building.
What time should the Duty Don equipment at UWP be returned and signed-out?
Returned by 12pm and signed-out by 8pm
What is the process for a mail pick-up?
- Ask for photo-id
- Check in Mail Management and mark as picked-up
- Check the student’s mailbox for envelopes if at CMH
- Check the staff mail if a staff member
Describe the level of detail you should use when telling and FDA the follow ups after your shift.
-situations that began on your shift and have not been resolved yet
-a recent follow up you added on your shift
-emails received from students/staff members that are awaiting a reply
-the location of an item you know will be picked up on the next FDAS shift
Who is/are the currently active RLC(s) for CLVS?
Stuart Craddock
If you notice someone not wearing a mask, what can you do?
If you are in a position to do so and feel comfortable, you are welcome to ask the resident to please follow the guideline (put on their mask, not gather, etc.).
If the resident argues or refuses to comply, email Mel with their name and information when they return the equipment so that we can follow up.
You can call a duty don/RLC for support in dispursing a group. If you are worried for your safety or the students will not listen to the Dons/RLC, you may call campus police.
Who do you call for a CLVN maintenance emergency at 9pm?
Call the Grad Duty Don
What happens to old meal kit boxes at UWP and CLV?
At UWP, please place it in a dumpster. At CLV, please place it next to the divided trash can in the Community Centre with a post-it reading “please dispose of”
Describe how to log about emails (sent, received, etc.) at the desk.
-log who you emailed, what you asked, if you are still waiting for a reply
-if you receive a reply, log what the sender said/advised
-log any responses you gave and what the sender said
-log if a follow-up email needs to be send on the next shift (this should be communicated verbally to the next FDA during follow ups)
List all active RFC’s for Spring 2021 and specify which residences they support
Curtis Goodbrand - UWP
Brandan Belanger - CLVS
Sheila Goodwin - CLVN
What are the PPE guidelines for FDAs at this time?
Non-medical masks with at least two layers of tightly-woven fabric, covering one's nose, mouth, and chin are required in all residence buildings.
If you are unable to wear a mask you should connect with a member of DSMT for next steps.
During times when two FDAs are working together for more than 5 minutes at a distance of less than 2 metres, both FDAs should be wearing medical masks instead of their normal cloth masks, as well as eye protection
In order, what are the 4 steps for finding shift coverage?
- Putting the shift up on the When2Work tradeboard as trade/drop
- Posting in the Facebook group
- Contacting FDAs that can work the shift
- Letting TLs or DSMT know
What are the 6 places you should check before refusing a package?
- FDA Program
- CLV-North Program (occupant search and by unit)
- Staff Matrix/ResLife Matrix
- Confluence (staff)
- Watiam White Pages
Describe the level of detail FDAs should be using when describing a situation in the logs. What types of info should be and should not be included depending on if the situation is confidential or not.
Things to add:
-names and student numbers
-times
-room number (if applicable)
-key codes (if applicable)
-staff members names (if applicable)
Don’t add:
-name or student number IF THE SITUATION IS CONFIDENTIAL: covid disclosure, sexual assault disclosure
Name the CLV Dons and which units they support?
Kirti Sahu - units 115-196
Navya Nair units 197-210, 217-230, 101-114, 231-24
Preet Moni - units 211-216, 271-288, 339-350, 319-338, 247-270
James Chow - CLVS, units 289-318
What can you do if a student complains about others not following COVID-19 protocols
The student can be directed to follow up with their Don. Another option is following up with their RLC directly.
A duty don, RLC or campus police can also be called depending on time of day and severity of situation
What are the 6 things you should do at the start of your shift?
Log into POS, sanitize the desk, count the stamps, change whiteboard, say hello on Teams, and note the time you called UWP or received a call from CLV
What is the process for Return to Sender (RTS) mail?
- Place it in the RTS mail bin during the day
- Make sure the mail doesn’t belong to anyone on campus by checking the resources
- If the package was delivered in error and intended for another off-campus address, place in off-campus mail
- If mail is for a past resident, write “RTS” on the front and place in off-campus mail
List resources to check before calling TL/DSMT in order of escalation
logs/follow ups
Confluence
Other desk
If it is late at night, determine whether the quest
Name the dons that support the following communities: WES, CMH, WIS
WES - Chase Skilton-Macri,Julia Avison
CMH - Grace Miller, Saquib Shahzad, Rochelle DeSouza, Winnie Ho, Tiana Bentley-Dittmar
WIS - Jenna Miller, Miguel Enriquez
What can you do if a student discloses a positive COVID-19 test result or is concerned they may have been exposed?
The FDA should direct the student to contact reslifeteam@uwaterloo.ca immediately. If the student connected with the desk via email the FDA can also forward that email to reslifeteam@uwaterloo.ca for good measure.