Job Responsibilities
How quickly should a table be greeted after being sat?
30 seconds
What level is our beef quality?
USDA Prime
What are all the components of your uniform?
Black long sleeve shirt, black slacks, black non-slip shoes, black socks, black belt, tie/bowtie, apron, name tag, crumber, wine key, pens
What is the first thing you do when you clean the bread oven?
UNPLUG IT!!!!!!!
What is the first step when there is a crisis?
Call 911
What is the proper way to greet a table?
"Good evening, my name is _____ and I will be assisting *server's name* in your service this evening. May I offer you some iced water or perhaps you would prefer a bottle of still or sparkling water?"
What temperature are the hot plates?
What word do we use to describe it?
500 degrees
Sizzling
What is "Full hands in, Full hands out"?
When you take something out to the dining room, you always bring something back. (i.e dinnerware, glassware, linens, etc)
What do you do with the butter at the end of the night?
Wrap it up with plastic wrap and place in the walk-in cooler
Name 3 types of Crises?
Foodborne illness, Death, Injury, Utility interruptions, Natural disasters, Fire, Violence (robbery, assaults, shooting), Unplanned Media Activities
What does "Sharking" mean?
Walking through the dining room to fill water glasses, clear soiled dinnerware, & otherwise assist servers as needed.
What are allergen concerns during bread service?
Gluten & Dairy (no nut or other allergens)
How do you properly handle a knife?
Hold by the handle
Use a cut glove on your non-dominant hand & keep fingers curled
Wear disposable gloves
What tables always get set up at the end of the night?
3-10, 21, 23, 52
What is cross contact?
How do we prevent it?
Cross contact is the transfer of an allergen to a food that does not contain that allergen.
All team members are product certified, clean surfaces and equipment that touch food, wash hands after handling food, keep food allergens separate from other food in coolers, etc
If some orders bottled water, who do you serve first and how much do you fill the glass?
Bonus:
What should you leave on the table?
Ladies first
Only fill half way
Bonus Answer: The bottle with water still in it!
Which two sides are not vegetarian friendly?
Pot Aug & brussels sprouts
What is the 5/10 rule?
Within 10 feet acknowledge their presence with eye contact & a warm smile
Within 5 feet greet/speak to the guest
What should always go on the tables at the end of the night?
(the ones not being set up)
Linen, candle, salt & pepper,
FULL SUGAR CADDIES
*if sugar caddies are not full, please refill them
Name the top 9 allergens
Bonus: name 1 more recognized in Canada?
Peanuts, Tree nuts, Shellfish, Eggs, Dairy, Fish, Soy, Wheat, & Sesame Seeds
Bonus: Sulfites
What should be left on a table after you box/clear entrees?
Glasses Only
What are all the ingredients in a Chop Salad?
(Hint: There are 14)
Iceberg, Radicchio, Spinach, Egg, Bacon, Crouton, Lemon Basil Dressing, Mushroom, Green Olives, Hearts of Palm, Blue Cheese, Raw Onions, Fried Onions, Cherry Tomatoes
Where is Seat 1 & how do you know the position?
Where is the salt & pepper located in relation to Seat 1?
Seat 1 is the seat closest to the kitchen/server alley
Salt & pepper are located directly in front of seat one, with salt on the right & pepper on the left
How should the reset rack look at the end of the shift?
All slots full of large trays with the following:
4 bread/side plates
4 sets of silverware inside 4 folded napkins
4 wine glasses
4 water glasses
What are the 6 Pathogens?
E. coli, Norovirus, Shigella, Hep A, Salmonella Typhi, Non-Typhoidal Salmonella