RS2
What is the 2nd step in Right Selling ?
Learn
What are the 4 pillars of clièntele ?
Acquire
Activate
Retain
Re-activate
We contribute to a collaborative environment by building effective relationships at all levels.
We are a Team
All Stores will have ______ advisor on site.
Health & Safety
This performer headline the 2021 Super Bowl half-time show
The Weekend
What is listed 4th within the right servicing wheel?
Appreciate
To restore our relationship with lapsed clients
What is Re-activate ?
What does MC-MSN stand for?
MC- Mission Critical
M- Must
S- Should
N- Nice
A recommended distance of ____ will be ensured in our stores.
6 ft
This celebrity was named the youngest self-made billionaire ever by Forbes in 2019
Kylie Jenner
Right servicing objective is:
We deliver _____ experiences and build _______ relationships by creating ____,________,______
We deliver world-class experiences and build long-lasting relationships by creating meaningful, memorable, moments
What is the objective of Activate ?
To connect with the head of our clients to maximize the value of their purchase
A) Get the Facts
B) _________
C) _________
A) Get the Facts
B) Set the objectives
C) Choose the best course of action
What does PPE stand for ?
Personal Protective Equipment
Jada Pinkett Smith revealed she had "Entanglements" with RNB singer
Who is August Alsina ?
What are the MOS in the maximize step ? Hint: 5 MOS
1- Always asks- Who else? What else? Gift Cards?
2- Always offer a reason to return- business card, PSA, product launches...
3- Consistently applies our OBW for Client Profile Management
4- Promotes our digital boutique
5- Offer personalized thank- you's and partying comments
What are the steps of activating a client ?
1. Identify
2. Attract
3. Capture
Fill in the blanks for We Speak Candidly:
We express_____, ______ ideas clearly and respectfully.
We express relevant, timely ideas clearly and respectfully.
What are the 3 key things you can do to significantly reduce risk
Stay 6 ft apart, wear a mask, complete the H&S questionnaire
2021 Best Picture Oscar Winner
What is Nomadland ?
RS2 falls under which corporate objective ?
HINT: (FBCO)
Financial- Maximize Sales
How many clièntele tiers are there ? What are they ?
7 Tiers
Double Diamond
Diamond
Platinum
Gold
Silver
Bronze
Copper
To truly make the right strategic decisions, we need two viewpoints: ground level and high level.
Is this a HWL OR HWW principle ? What is the principle?
HWW
3ft to 30,000ft
What is the health and safety framework?
Prevent, Detect, Resolve
2020's Highest Streamed Netflix Show
What is money heist ?